How METAdrasi enhances their NGO operations using SurveySparrow

Headquarters

Athens, Greece

Type

B2B

Use Case

Employee Experience

Industry

Non-Profit (NGO)

How METAdrasi enhances their NGO operations using SurveySparrow

About METAdrasi

METAdrasi is a Greek nonprofit organization founded in 2009 that supports refugees and migrants. Their priority has always been to ensure the provision of essential services such as language interpretation, legal assistance, and educational programs. Notably, METAdrasi stands out for its innovative work regarding the protection of unaccompanied children through related initiatives such as safe housing, foster care, and guardianship.

How we hit the mark

360-degree assessments
Language translation
Pre-made templates
Different question types
Intuitive user interface

"Surveysparrow is a one-stop solution for all our survey needs! The pre-made questionnaire saved us tons of time, and the comprehensive reports kept managers and employees informed. Platform is excellent, but the real standout is their customer service. No matter how basic my question is, they're always there to help. Highly recommend it!"

Anna Merianou

Monitoring & Evaluation Officer, METAdrasi

Goal

METAdrasi aimed to have an integrated experience management platform that could help in improving the performance and development of employees. One of the key goals was to improve communication among employees and build a transparent working environment.
Apart from implementing an internal feedback system, they also wanted to measure the effectiveness of their program and tailor their services according to the changing requirements of refugees and migrants.

Challenges

METAdrasi tried out several leading platforms in the market to streamline their internal and external operations. However, finding a versatile experience management platform with all the key features METAdrasi needed was challenging.

The limited options for question types and lack of the different kinds of surveys in one place made it difficult to create surveys quickly and gather comprehensive feedback.
Their previous tool lacked the functionality to generate comprehensive reports from the data collected. Thus, creating reports manually and sharing them across was time-consuming. Moreover, the confusing user interface significantly reduced response rates.

Solution

All these challenges were solved by one platform, and that was SurveySparrow. With SurveySparrow’s user-friendly build platform, creating surveys is simple and straightforward. That contributed to a clear and intuitive survey UI, encouraging increased participation. With the pre-built 360-degree assessment on board, METAdrasi was able to quickly make adjustments to the assessments and roll them out easily. This significantly helped METAdrasi gauge employee satisfaction and identify areas for improvement.

Different question types, such as the constant sum question format, ensured that respondents allocated points thoughtfully within a set limit, leading to more reliable data. METAdrasi also utilized various survey types and templates to extend their feedback collection externally to needy people to understand their needs better. METAdrasi was able to obtain feedback from a diverse range of audiences in a variety of languages since SurveySparrow allowed them to modify the language to their preference. Their usage of SurveySparrow didn’t just stop there; they used surveys to conduct educational quizzes and more.

Result

Streamlined feedback collection process

Increased employee survey participation

Improved EX program effectiveness

Implementing 360-degree feedback provided valuable insights for managers to improve their management abilities and foster better communication within their teams. Upon gaining the trust by implementing 360-degree assessments, METAdrasi used SurveySparrow for various surveys and evaluations in other departments.

Considering the versatility of the surveys, they were able to use the quiz survey for educational purposes. The extensive library of pre-made templates provided a strong foundation for all their surveys. And, externally they could understand the effectiveness of their programs and effectively plan future programs based on people’s needs.