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Typeform vs Jotform — Detailed Comparison

Kate William

16 May 2022

7 min read

In this Typeform vs Jotform article, we are going to look if Jotform is a free Typeform alternative that is worth all the hype. Jotform is a Typeform competitor that has managed to grab a huge portion of the survey tool pie.

Why choose an online survey tool?

Businesses love taking surveys as it is one of the best ways to get the unadulterated opinions of their customers. Apart from that, online survey tools make the process of gathering feedback extremely simple. Gathering feedback before these tools were such a tedious process.

Let us look at a few more reasons why it is imperative that businesses choose online survey tools:

Convenience

The incredible ease of gathering customer feedback through online survey tools cannot be impressive enough. As long as the questions are ready, it will only take a few minutes for the survey to set up.

Increased responses

There is no limit to the number of people you can ask for feedback when using an online survey tool. No matter how many people you want to survey, the effort remains the same.

Get real-time data

Most online survey tools come with features that give you real-time results. When you get survey responses, it is possible to take immediate action if there is the feedback that requires such an action.

Cost-effective

Subscribing to an online survey tool puts you back only by a small margin. Also, it is extremely economical to conduct surveys using these online tools. You don’t have to pay for maintaining or updating the software either as its onus is on the survey tool.

Flexible

You can be as imaginative as you want with your surveys when using an online survey tool. From conditional branching to anonymous surveys, they have a number of features and functionalities that make them attractive.

Features of a survey tool

Let us look at some of the must-have features that a survey tool should possess.

Recurring surveys

You want to be able to schedule recurring surveys. Create the question, add them to the survey queue and they will take care of the job. There is no need to send all the surveys manually.

Embedded surveys

When you present a survey in front of your audience, you do not want them to leave it to an external site to complete it. By using embedded surveys, they will stay on the site. Even after they complete it, you can redirect them to a page of your choice. Embedded surveys increase the survey completion rates as respondents don’t want to go to a different website to complete it.

Integrations

For an online tool to function at its best, it has to be connected with other software. It will help with information sharing and eliminate redundancy. The survey tool should have a fully-equipped API that will let you integrate your software everywhere.

Data-rich dashboard

The best part about an online survey tool is that it gives you access to a rich dashboard that visually represents the survey results. Just gathering customer feedback is not going to be any good. You need to work on the feedback. Understanding the data visually represented helps you get things done.

Ability to segment the report

All customers are not the same. But there are many that share similar characteristics and these can be grouped into the same bucket. By doing so, you will be able to send the right message to the right customer.

Auto-save option

Imagine someone has spent more than 15 minutes responding to the survey. Their laptop freezes. They see that they are redirected to the start of the survey. Do you think they will be motivated enough to start from scratch? Of course not, they will drop off.

Templates

Not everyone knows the right questions to ask. This is where the presence of templates helps to get that much-needed fillip. The survey tool should have several templates for different niches and requirements.

Piping

The piping feature uses answers from previous questions in upcoming questions, section headings, notes, etc. It offers a more personalized and engaging experience.

Typeform vs Jotform

Typeform is a popular online survey tool that lets businesses build surveys. It presents only one question per page, and this was one of the reasons for its sky-high popularity. Their eye-catching designs and user interface doesn’t overwhelm the survey respondents. It offers a great deal of flexibility when it comes to creating surveys. The interactive nature of its design makes the process of survey creation fast. There are many free alternatives to Typeform, but we are only going to discuss Jotform here.

Jotform’s intuitive drag-and-drop feature makes survey creation an incredibly easy process. There is no need to write a single line of code. It is popular among businesses of all sizes. Even for those that want to build advanced forms, Jotform offers a huge selection of themes and widget libraries. Is Jotform a good Typeform free alternative?

Is it better than Jotform? Or is Jotform better than Typeform? Let’s take a deep dive to evaluate that.

Features of Typeform

Drag-and-drop builder

Typeform’s builder is great for businesses to quickly create surveys that do not have the technical prowess to indulge in coding. Survey creation becomes an easy process.

API

The ability to integrate with other software seamlessly is paramount for any online application, even for online survey tools. Typeform’s API lets you integrate with other applications easily.

Encryption and data security

The data of your respondents are sacrosanct. Asking for unnecessary information or not storing their data properly can invite the wrath of law enforcement agencies. Not to mention the fact that you will lose the trust of your customers. When it comes to Typeform, all of your data is encrypted.

Survey piping

Pulling previous answers of the respondent to show them how they have answered is called survey piping. It is an important feature since you cannot expect customers to remember everything that they have responded to. The piping feature facilitates the survey.

Free templates

As mentioned earlier in the article, it is pivotal that you offer multiple templates to get started. Typeform has many pre-built templates.

User workflows

Expecting that all the questions will be relevant for the respondent is naive. What do you do when a question isn’t relevant to someone? This is where conditional logic helps. It optimizes the survey experience by letting the respondent skip it.

Features of Jotform

Powerful app elements

You can enrich your app with ready-to-use elements. The surveys can be enriched with images, data, documents, redirect links, forms, etc. It has more than 70+ app widgets.

Flexible app designer

Jotform makes survey creation and customization easy. You can create the perfect design according to your needs by just dragging and dropping elements into the interface.

Ready-to-use layouts

It includes a variety of layout options where you can choose from 300+ ready-made app templates to build the perfect app. You can use their no-code builder to choose colors, and fonts, upload images, add logos, etc.

Powerful forms

Jotform’s app builder provides numerous advanced form elements, 150+ integrations, 350+ widgets for videos, social media links, checklists, etc.

Payment options

They let you connect with over 30+ payment gateways. You can collect payments for orders, registration fees, donations, etc. Collect debit or credit card payments, ACH payments, and other alternative payment methods directly from the Jotform app.

Data management

The forms submitted by the respondents will be stored in Jotform Tables. It can be used to manage data as a spreadsheet, calendar, and easy-to-read cards.

Advanced sharing options

Want to get your forms in front of a huge audience? Jotform is one of your best options. You can share by pasting the link, inviting people via email, generating QR codes, etc. Update permission settings to keep the app private, if that’s what you want.

Embeddable everywhere

You can embed the survey on your website or on social media. It is also possible to invite users via email or even generate a QR code for your app to let users scan it with their mobile devices.

Typeform vs Jotform: Integrations

Typeform Integrations

You can integrate Typeform with different types of software: customer support, email marketing, file management, IT & Engineering, research, customer experience, Sales, CRM, and more.

Some of the most popular Typeform integrations are Pipedrive, Salesforce, Thinkific, Coda, ActiveCampaign, OneDrive, etc.

Jotform Integrations

Integrate Jotform with several varieties of software such as payment integrations, CRM integration, project management, data management, emailing, GEO & mapping, file sharing, storage, etc.

Some of its most popular integrations are Airtable, Slack, HubSpot, Google Sheets, PayPal Personal, Monday.com, Asana, Trello, Box, Keap, etc.

Jotform vs Typeform: Pricing

Typeform Pricing

Its Basic (100 responses), Plus (1,000 responses), and Business (10,000 responses) plans are priced at $25, $50, and $83 per month respectively. If you want more than 50,000 responses per month, get in touch with their sales team.

  • The custom plan that you ask for would include the following:
  • HIPAA and GDPR compliance
  • Single Sign-On
  • Custom domains and branding
  • VIP support
  • Custom response limit and seats for your entire team

Jotform Pricing

They offer a free plan with limited features. Jotform’s Bronze, Silver, and Gold plans are available at $24, $29, and $79 per month. The plans differ based on the functionalities and features.

To give you an idea, the Bronze plan allows 250 fields per form, while the Gold plan allows 1,000 fields per form. There are other differences too in terms of form limit, monthly submissions, space offered, etc.

If you want a multiuser platform that has user management capabilities, you should get in touch with them for an enterprise plan. When you are looking at Jotform vs Google Form, price is a factor, but have you discussed the features in each of them.

Typeform vs Jotform: Choose the right online survey tool

Does Jotform make for a good Typeform alternative?

Survey tools are of great importance in this time and age when even a 1% increase in better services makes a lot of difference. Imagine if you could improve your business every single day. Online survey tools provide you an opportunity to find ways to improve by directly asking your customers. It can be as powerful a tool as you want it to be. Here are a few more reasons why you need to choose the right online survey tool:

  • You will get to hear honest feedback from the customer if you ask the right questions. There is no incentive for the respondent to make false remarks.
  • Dig deeper into your segments by using a survey tool that has segmentation options. It will help you build refined buyer personas.
  • Understand how happy your customers are with your current offering.
  • Lets you understand bottlenecks that might not have been possible to find internally.
  • Understand your customer journey and find ways to improve it

All of the above is possible if you choose the right online survey tool. The only thing that you need to keep in mind is to choose the tool based on your requirements. There might be tools that have some of the most alluring features, but if they do not represent what you need, give it a skip.

Wrapping up…

With the right online survey tool in your arsenal, you can do wonders for your business. As we have been saying throughout the article, its effectiveness and results depend on how these tools are utilized.

If you are looking for an alternative to Typeform or Jotform, SurveySparrow is your best bet. It has an eclectic set of features and functionalities that makes it tower above most of the online survey tools in the market. Its conversational surveys help customer success managers get the best results out of every single survey. Get in touch with us to understand how we can be of help.

Kate William

Content Marketer at SurveySparrow

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