Top Pisano Competitors and Alternatives in 2024

Seems like it's time to hunt for Pisano Alternatives! 

What’s the deal? Do you need more features to support your needs? Or is it the pricing? Or maybe you just need a change! 

Well, the research is done. We sat day and night to test out these tools so that you can sit back and make a perfect choice (with a bit of light reading of course!)  

The best part? We have chosen only those alternatives that ranked the best in terms of ease of use, advanced features, customization, analytics, and pricing. 

Off we go! 

Top 10 Pisano Alternatives

Let’s quickly move on to the first tool in the lot…

1. SurveySparrow: For Conversational UI and Complete VOC Solution

SuveySparrow is the perfect tool for adding a bit of fun to your data collection and analysis journey. The drag-and-drop builder allows you to create conversational forms and surveys to track brand perception and improve your response rate by 40%. 

SurveySparrow is a better alternative to Pisano as it is an all-in-one experience management platform with Voice of Customer tools, Reputation, and Ticket Management!  You can manage your online presence with Reputation Management, turn those reviews that need immediate attention into tickets, and close the feedback loop in style. 

Plus, the CX module comes with NPS, CSAT, and CES surveys that you can roll out via multiple channels. It goes the extra mile to offer advanced analytics tools like AI-powered text analytics and Sentiment Analysis! 

Now you needn’t take my word for it. Let the facts speak for themselves…

Key Features

• Conversational Surveys: The drag-and-drop builder makes survey creation a breeze. Plus, the chat-like approach has the power to keep your audience hooked.
• There are multiple question types, field types, and 1000+ customizable templates. Customize them by changing the background or adding images, videos, GIFs, and emojis as options. 
  
  Here’s a sample template made with SurveySparrow. Feel free to customize it the way you like. 

Product NPS® Survey Template

Preview Template

Use This Template

• Reputation Management: You can manage multi-channel reviews and get an overview of the average rating for a set period. Plus, it's pretty easy to embed the top reviews on your website. Ticket out negative feedback, assign it to authorized teams, and close the loop.
• Ticket Management: This is where you can easily convert your customers into brand advocates! You’ll have a shared inbox to collaborate on customer support needs.
• CX Module: The platform offers a fun space to create NPS, CSAT, and CES surveys. This will help you decode customer sentiments and create campaigns that align with their needs.

• Cognivue: This is SurveySparrow’s AI-powered text analytics tool. It lets you conduct a key driver analysis to discover hidden insights and get a sentiment score based on keyword count and mentions. You can also get a close eye on the shift in customer sentiment over a period. (You can get a Cognivue for both survey responses and reviews)

Why don’t you take the platform for a free spin? You need not invest or share your credit card details. Later, you can also switch to the free-forever plan.  

For advanced features, the plan starts at just $19/month for teams.

Let’s move on to the next tool…

2. Qualtrics: For Predictive Analytics

One thing I like the most about Qualtrics is the user-friendly interface. The platform uses AI to break down large chunks of data within minutes. They also prioritize customer support interaction by using intelligent contact center solutions. 

Let’s look at the features that make it a good alternative to Pisano…

Key Features

• Customer Journey Optimizer: This tool allows you to easily spot pain points and take quick actions to rectify them. With the pre-built integrations and first-party data, interacting with your customers becomes as easy as pie!
• AI Quality Management: You can track each call, mention, chat, or interaction in over 20 languages.
• Cross XM: This centralizes every experience, whether CX or EX, so that you can decide which one needs immediate attention. 

G2 Rating: 4.4/5  (2000+ Reviews)

Though there are mixed opinions about the new interface, the platform is widely known for its ease of use and advanced features. 

Pricing

Contact the team for a quote

3. InMoment: For Integrated Experience management

InMoment focuses on customer feedback, reputation management and market research with the power of conversational intelligence. What intrigued me the most was how you can tap into the strongest customer signals with CI. The platform can easily break down raw audio, threaded conversations, or a transcript. How cool is that? 

Key Features

• Active Listening™: This conversational bot uses generative AI to interpret customer interactions.
• Workflow™: You can resolve customer pain points at the click of a button with this CI software. The agent and coach scorecard gives you an idea of your strengths and weaknesses.
• Reputation Management: You can respond to cross-platform reviews and extract ROI-focused insights. 

G2 Rating: 4.7/5 (300+ Reviews)

Users appreciate the extensive analytics tools kit the platform offers. However, the platform can be a bit overwhelming for beginners. 

Pricing

You can book a demo and get started with the platform. 

Over to the next alternative in the lot…

4. Jotform: For Customization and Conditional Logic

Jotform is a popular alternative to Pisano, known for its advanced survey builder and branching logic. You can accept payments, and automate the workflow by integrating your forms with a vast list of third-party tools. 

Key Features

• PDF Templates: There are 1000+ downloadable PDF templates that are E-sign compatible and applicable to multiple industries.
• Jotform Tables: This is perfect if you’d like to improve your team’s coordination. You can view the data in tables and organize your daily actions.
• Report Builder: You can auto-generate reports or presentations from the data, share them as PDFs, or embed them on your website. 

G2 Rating: 4.7/5 (3000+ Reviews)

One of Jotform's best aspects is its Versatility. Users find the drag-and-drop builder easy to use and beginner-friendly. While their support team is responsive, you might face a bit of a hiccup when it comes to complex issues. 

Pricing

• Free Plan: Yes
• The starter plan starts at $34/month.

Over to the last contender…

5. Medallia: For Comprehensive Feedback Management 

Whether it is surveys, AI analytics, Video research, or personalized messaging, Medallia has something for you. If I were to choose a feature that would be of benefit to me, it would be speech analytics, and ticketing systems! It’s like getting a bird’s eye view of your customer base! 

Key Features

• Role-Based Reporting: You can set alerts based on locations, product lines, and hierarchies. Whenever your customers need help, you’ll be notified on Slack or Workplace!
• AI and Analytics: With the help of AI you can identify customers who need immediate attention, predict customer behavior, and make sense of unstructured data.
• Speech-to-Text Translation: You can translate to 30 languages. Take it up a notch by using text analytics to decide customer sentiments. 

G2 Rating: 4.5 /5 (100+ Reviews)

You can visualize customer experience from various perspectives. Survey summaries help a lot in this! But again, users would like to have a bit more features added. Plus, it is possible for you to face a steep learning curve if you are a beginner. 

Pricing

Contact the team to schedule a demo or request a quote. 

Which Pisano Alternative is For You? 

Well, don’t rush! Take your time, go through each of the features, try a few out, and then make a decision. 

And if you still feel confused, you know where to go! SurveySparrow is always ready to help. Just take it for a free spin and get a taste of its advanced features.