Patient satisfaction survey questions help you better understand your patient’s needs and provide quality, accessible patient care. The results from the satisfaction surveys will also help organizations determine aspects like medical practice valuations.
In this article, we will discuss the different types of satisfaction survey questions to ask with proper examples.
Here are some blogs that will also be helpful for you.
Let’s get started.
50+ Patient Satisfaction Survey Questions
While the main focus is to understand how satisfied the patient is, the survey questions can vary depending on several factors. These factors include anything from varying touchpoints to treatment care.
Here is an example of what a general patient satisfaction survey would be like.
Patient Satisfaction Survey
Preview Template
Now, let’s look into the different types of patient satisfaction survey questions and examples.
Appointment Scheduling and Access
It all starts with the patients booking an appointment with your clinic or hospital. So, start here and work your way up in the survey.
Here’s an example of a scheduling survey template.
Doctor Appointment Chatbot
The following are some example questions you can ask.
- Did you have any issues arranging an appointment?
- Please state your level of satisfaction with the process of booking an appointment with your doctor.
- When requesting an appointment, were you given a chance to see your primary care provider?
- Do you feel that our work hours are well suited to treat you?
- How convenient is our facility’s location for you?
- How easy was it to navigate to your destination within our facility?
- How easy was it to get a follow-up appointment?
- How often do you visit a dentist in a year?
Facility and Environment Questions
Now, the satisfaction level is not confined to just the treatment, and you know that. Which is why you should be asking questions on the facility’s cleanliness and accessibility.
Ask the following survey questions to see how satisfied the patients are in this aspect.
- How would you rate the cleanliness and hygiene at our medical facility?
- Is this the facility you usually visit in case of an emergency?
- How would you rate your coordination between different departments?
- For how many months or years have you been visiting this healthcare facility?
- How frequently did you visit this facility last year?
- On average, how often do you visit the hospital in a given year?
- How often did you receive conflicting information from different professionals at this facility?
- Are you well aware of all the healthcare services we offer?
- What is the difference in the care provided by the hospitals in your area?
- How would you rate the overall care provided at our facility?
- Did the radiology center provide the scan reports on the same day?
- Did the extended medical care facility provide you with helpful input about coming back to living in society?
Staff Interaction Assessment Questions
Imagine providing the best care, but all the staff are either rude or unhelpful – not gonna happen, right? One cannot exist without the other. Therefore, it’s your duty to make sure the staff are well-educated and well-mannered.
Try adding the following questions to the satisfaction survey.
- How would you rate the professionalism of our staff?
- Were our staff empathetic to your needs?
- Was the ambulatory staff quick to respond to your medical care request?
- Were the staff sensitive towards your addiction?
- Rate the experience provided to you by the medical staff in the last 12 months.
Doctor Interaction Assessment Question
Understand how your doctors behave with the patients. Are they comforting? Do they consider the patient’s issues and challenges? The questions go on. To know this, ask these (or similar) questions.
- How would you rate the amount of time a doctor spent with you?
- How long did you have to wait to meet the doctor?
- Did the psychiatrist diagnose your ailment correctly and provide timely counseling?
- As a woman, do you feel comfortable talking to a gynecologist?
- How long did the veterinarian take to diagnose your pet’s ailment?
Treatment and Care Questions
Ensure the patients are getting the best treatment and care at your hospital (or clinic). To know this, you have to know how it’s functioning right now and how you can improve it. Ergo, the following questions.
- Were you informed about the side effects and symptoms of the medicines prescribed to you?
- How would you rate your healthcare provider when it comes to conducting a swift diagnosis?
- How many days did it take to receive your test results after a lab test?
- How happy are you with the doctor’s treatment?
- How well were evaluation and treatment explained?
- Did the birth home provide good post-natal care?
Billing Questions
While not the most important thing, billing is another aspect to focus on. With medical insurance and all, patients will be anticipating a seamless process without any extra charges.
Some survey question examples are as follows.
- Were your coinsurances and copayments split correctly between Medicare and Medicaid by the hospital?
- Did the pharmacy staff bill your healthcare provider and collect the right deductible from you for your medicines?
- How efficient and comprehensive was the billing process?
- Do you have a health insurance plan currently?
Overall Satisfaction Questions
These are the ultimate patient satisfaction survey questions you are here for. These questions are tailored to measure how satisfied the patients are. The questions given below are some examples you can use.
- How would you rate the overall care provided by our medical personnel?
- On a scale of 1-10, how likely would you be to recommend our medical facility to your friends and family?
- How satisfied were you with the attentiveness shown toward your concerns?
- How would you rate the information provided towards leading a healthier life?
- How would you rate the quality of service received at our facility?
- How would you rate your provider’s willingness to answer your medical questions?
- Were you satisfied with the doctor you were allocated with?
Follow up Questions
Now, follow up with the outpatient to get some insights into how you can improve your service and offerings. This could be either quantitative or qualitative questions. Use the following and follow up on the outpatients.
- How would you rate your healthcare provider when it comes to prescribing medications?
- Were you able to find all the prescribed medicines in our pharmacy?
- How would you rate us based on our concern for your privacy and transparency?
- Have we helped you find other services you need that we do not provide?
- Were we able to answer all your questions?
- What are the things you feel we should improve upon?
- Do you have any other recommendations or concerns?
HIPAA Compliant Forms with SurveySparrow
In a world where everything is digitalized, safegaurding online data is of the highest importance. At the forefront of this is patient data.
Healthcare organizations requires complete data about patients to provide adequate treatment. But, owing to common knowledge about data breach news, patient are more often reluctant to share information.
This is where HIPAA, or the Health Insurance Probability and Accountability Act, comes into play.
According to HIPAA security standards, the entity that is collecting information must ensure the following.
- Secure the integrity, confidentiality, and availability of all electronic PHI.
- Find and safeguard against any foreseeable threats or risks to the security of the information.
- Certify compliance by the entire workforce.
- Protect against any reasonably anticipated impermissible uses or disclosures of such information.
Under HIPAA privacy regulations, healthcare organizations can are allowed to collect assessment feedback about patient care. Or in other words, any one collecting patient health information (PHI) must be bound by HIPAA compliance – period.
So, how can they collect this feedback? HIPAA compliance forms. And who provides this? SurveySparrow.
SurveySparrow is HIPAA-certified and is bound by it. You can share the forms on the patient’s preferred channels be it SMS, WhatsApp, or email. The multilingual support of the tool is handy for organizations in countries like the USA and Canada. With people of all races and cultures, you can provide options for them to share information in their preferred language.
Collect and manage data with SurveySparrow and understand how you can provide better service to them.
Final thoughts
Patient satisfaction surveys play a key role in finding out how satisfied your patients are with your practice and the areas you can improve.
When done right, these surveys can help you accurately assess how patients feel about the service you offer and help you discover hidden issues at your health center. We hope this article will help you create an effective patient satisfaction survey.
Are you looking to create and conduct surveys to measure and enhance patient satisfaction? SurveySparrow provides you with everything you need to create and conduct a conversational patient satisfaction survey!
Conversational surveys typically tend to boost survey responses and create pleasant experiences. Most of your patients will complete your survey as they would be pleased to take surveys that are conversational in nature.
These surveys are different from the long, boring forms you’ve seen on the internet.
SurveySparrow provides you with a simple drag-and-drop interface and a free stress survey questionnaire template.
If you’re looking to boost your survey responses and create pleasant experiences, take the conversational way and try SurveySparrow today!
Have you got any questions about creating patient satisfaction surveys? Got any interesting tips or hacks for creating an effective patient satisfaction survey? Let us know in the comment section below.
If you’re wondering whether SurveySparrow is the right fit for you and would rather have someone walk you through our platform, reach out to us for a free, personalized demo!
14-Day Free Trial • No Credit Card Required • No Strings Attached
