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Top 9 Patient Experience Tools And Software for Healthcare Organizations

Kate Williams

Last Updated:  

24 May 2024

7 min read

Customer experience is the cornerstone on which any business finds success. It’s the same in healthcare organizations. That’s why patient experience tools and software are a crucial part of it.

Here, we will be discussing the type of patient experience software and the top ones available in the market.

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9 Best Patient Experience Tools and Software

The following list contains a different set of patient experience software, each excelling at each aspect of patient experience. So, evaluate each in detail and choose the that fits your organizational needs.

  1. SurveySparrow – Best for patient feedback collection and analysis
  2. NextHealth – Best for booking appointment
  3. Tab32 – Best for dental practice management
  4. MOGO – Best for tracking insurance payment
  5. Weave – Best for patient communication management
  6. PressGaney – Best for customized patient experience solutions
  7. DemandHub – Best for managing patient experience
  8. FeedTrial – Best for personalized patient engagement
  9. Artera – Best for patient communication management

Let’s look at the above tools in detail.

1. SurveySparrow

✓ Free version

✓ Free demo

14-Day Free Trial

G2 Rating: 4.4 (5)

Best for: Patient feedback collection and analysis

SurveySparrow is a leading online survey software and can help you with collecting and analyzing patient feedback. It offers a wide range of survey templates specific to healthcare, which can be customized to your needs and used. Here’s an example of such a survey template offered by the tools.

Patient Satisfaction Survey Template

While any survey tool can help you with patient feedback collection, the analysis part makes SurveySparrow one of the best patient experience tools. It analyzes patient feedback to understand patient emotions, perceptions, and requirements.

These insights can help optimize your organization and provide a superior patient experience.

Helpful Features

  • Patient sentiment analysis to understand underlying emotions in their feedback.
  • Schedule or book appointments by embedding appointment booking forms.
  • Real-time feedback collection and analysis to help you take prompt action to patient concerns.
  • Automate and streamline the feedback collection and analysis, reducing administrating time.
  • Personalize patient follow-up based on their feedback and build strong relationships.
  • HIPPA-compliant forms.

Pricing: There are different paid plans available for you. The starting price for the tool is $19 per month (billed annually).

2. NextHealth

No Free version

✓ Free demo

No Free Trial

G2 Rating: Nil

Best for: Booking appointments

Homepage of the patient experience platform - nexthealth
Source: NextHealth

NextHealth is an all-in-one patient experience platform that’s well-known for its easy appointment booking feature. It allows for tailored interactions with patients, making them feel valued and understood. It’s automated outreach program really helpful in improving your offerings, leading to better patient experience.

Helpful Features

  • Forms to collect patient signatures.
  • Scheduling feature to get new appointments online and fill free slots in the minute.
  • Pay through NextHealth, be it monetary or insurance-based.

Pricing: Their pricing details are available upon request.

3. Tab32

No Free version

✓ Free demo

No Free Trial

G2 Rating: 2.8 (5)

Best for: Dental practice management

Homepage of the patient experience software - tab32
Source: Tab32

If you want a tool to track and manage dental patients, then try Tab32. It’a a comprehensive dental practice management software that helps you optimize all touchpoints in a patient journey. It’s a cloud-based SaaS platform, therefore it will be easily accessibly to patients and doctors anywhere.

Helpful Features

  • The scheduling system allows patients to book, reschedule, or cancel appointments online.
  • Use channels like SMS and email to communicate with patients.
  • The EHR capability allows for seamless management of patient records.
  • Reduced billing efforts through its e-billing feature.

Pricing: The pricing is tailored to your needs. Connect with their team for more details.


No Free version

✓ Free demo

No Free Trial

G2 Rating: Nil

Best for: Tracking insurance payment

homepage of the patient experience tool - mogo
Source: MOGO

This is yet another dental practice management software. But unlike Tab32, it’s best for tracking insurance payments. It’s also a cloud-based server, making patient data more secure yet accessible.

Helpful Features

  • EHR systems make sure the patient records are securely stored.
  • Patient forms to collect feedback about your service.
  • Telehealth capabilities for those who want treatment in the comforts of home.
  • Tools to communicate with patients and keep them engaged and informed.

Pricing: They only provide a demo. For more details, connect with their team.

5. Weave

No Free version

✓ Free demo

No Free Trial

G2 Rating: 4.5 (5)

Best for: Patient communication management

Homepage of the patient experience tool - Weave
Source: Weave

Weave is undoubtedly one of the best patient experience tools for managing patient communication. It combines different communication channels, such as SMS, email, and more, into one platform. From dental and physical therapy to plastic surgery, the tool has it all.

Helpful Features

  • Automated appointment reminders to reduce no-shows.
  • Integrated payment solutions, including text-to-pay and online payments.
  • Easy scheduling and rescheduling, making it more convenient for patients.
  • Real-time feedback collection for quick improvements in healthcare.

Pricing: They offer three paid plans, but the details of these are only available upon request.

6. PressGaney

No Free version

✓ Free demo

No Free Trial

G2 Rating: 5.0 (5)

Best for: Customized patient experience solutions

homepage of patient experience software - press ganey
Source: Press Ganey

PressGaney offers a suite of tools to help improve patient experience. You can gather patient feedback through surveys, forms, social media, and more, giving you a complete picture of patient satisfaction.

Helpful Features

  • Benchmark your performance with your competitors (healthcare).
  • Tailored patient engagement programs to ensure meaningful interactions and improved satisfaction.
  • Advanced analytics of patient feedback for more nuanced insights.

Pricing: The details about the tool’s pricing are available on request.

7. DemandHub

No Free version

✓ Free demo

No Free Trial

G2 Rating: 4.8 (5)

Best for: Patient experience management

homepage of the tool -demandhub
Source: DemandHub

DemandHub is tool that helps it easier for patients to connect with you for healthcare. Their approach is to make your healthcare organization more visible and reputable online. It consolidates communication from multiple channels into one platform. Thus, it will easier for clinics to manage patient communication.

Helpful Features

  • Automated review requests to collect patient feedback.
  • Real-time feedback analysis to find and resolve issues swiftly.
  • Easy-to-use payment options to streamline billing.

Pricing: There’s a free trial but you have connect their team to avail it. It’s the same for their paid plans. There are three plans, the pricing for which are available on request.

8. Feedtrial XM

No Free version

✓ Free demo

No Free Trial

G2 Rating: Nil

Best for: Personalized patient engagement

Homepage of patient experience tool - feedtrial
Source: Feedtrial

If you are looking for patient experience tools that can personalize interactions, consider Feedtrial. The AI-powered feature of the tool provides you with deeper patient insights. Leveraging these insights to build patient loyalty and drive quality care.

Helpful Features

  • Customizable forms to gather patient feedback.
  • Real-time analysis to understand patient satisfaction scores and more.
  • Onboarding support to make the adoption easier for patients.
  • Measure loyalty and get insights to work on patient retention.

Pricing: The details of their pricing are only available on request.

9. Artera (Formerly WELL Health)

No Free version

✓ Free demo

No Free Trial

G2 Rating: 4.9 (5)

Best for: Patient communication management

Artera patient experience software
Source: Artera

Artera, formerly WELL Health, is a comprehensive patient experience tool. It offers a unified communication channel, making it easier to manage patient interactions. It easily integrates with EHRs and other healthcare systems, ensuring efficient patient care.

Helpful Features

  • Automate repeat and mundane tasks like reminders and follow-ups.
  • Real-time analytics and sentiment tracking to identify areas to improve.
  • HIPPA compliant, protecting patient information and maintaining trust.

Pricing: The pricing details are available on request.

5 Different Types of Patient Experience Software

It might be already understandable to you from the list that there are different types of patient experience software. So, let’s have a look at them.

Patient Experience Software TypesDescriptionExamples
Feedback Collection ToolsPlatforms that collect real-time patient feedback through surveys and reviews.SurveySparrow, Press Ganey
Communication PlatformsSolutions that integrate various communication channels (phone, text, email) to streamline patient interactions.Artera, Weave
Appointment Management SystemsTools that offer online scheduling, automated reminders, and follow-up management.tab32, DemandHub
Analytics and Reporting ToolsSoftware that provides advanced analytics and reporting to deliver actionable insights and track patient satisfaction metrics.NextHealth, Feedtrail
Telehealth PlatformsSystems that include telehealth capabilities for virtual consultations, enhancing accessibility and convenience for patients.MOGO, NextHealth

Now, let’s see how you can choose them.

How to Select Patient Experience Tools?

Choosing the right tool can be a challenging task, but not with us guiding you.

The base of any selection process is understanding what your requirements or needs are. For example, if you are looking for a feedback analysis tool to clearly understand your patient expectations and all – then go for survey tools like SurveySparrow.

Hope you got the gist.

So, start by defining your needs. Ask yourself why you are choosing and what the tool has to do. The answers to these questions can help you narrow it down.

Then move on to try out the patient experience tools. Since most of them only offer demos, start with that. With respect to SurveySparrow, you can try the free forever plan and 14-day free trial.

Use them to the full extent and understand how intuitive and efficient they are. Depending on the evaluation, shortlist potential tools.

Finally look into the budget. Look for those that falls within your budget. This is basically the final nail to the coffin in choosing the right patient experience software.

Et voila!

Hope this was helpful. When you are trying out the potential candidates, start with SurveySparrow as you can use its free version and trial without any hurdle.

Kate Williams

Content Marketer at SurveySparrow

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