Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. Needless to say, the knowledge and experience procured from these events help you climb a step closer to growth and success.
We just can’t stop talking about the sensational cx conferences that 2019 exhibited. The knowledge and expertise transferred from the year’s events is now acting as the stimuli for successful ventures of the future. 2020’s right around the corner. Don’t you want to know what the following year has in store for you? I know the answer’s a resounding YES! Well, then dive in! Here are the much-awaited customer experience conferences of 2020.
1. “The Journey to Customer-Centric Growth” Virtual summit
This virtual summit is for customer service and customer experience professionals who want to scale their company’s growth with the customer’s voice in mind. More than 40 thought leaders and industry experts from companies like Adobe, Slack, Zoom, Oracle, Mixpanel, etc will share their success stories on how they unlocked growth by internalizing the customer’s voice. Gain fuller understandings and deeper insights into strategies, processes, expert hacks, and results.
This virtual summit is to train your CX-muscle during lock-down. Later, you can even watch the recording with a valid ticket.
When: May 20th, 2020
Where: Wherever you are, it’s a virtual summit!
Who Should Attend: CX managers and executives
2. Oracle OpenWorld, Middle East
Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. The two-day conference, Oracle Open World will walk you through the path-breaking technologies that are leading customer experience of successful brands. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX. Also, the sessions will cover topics like finance, supply chain, employee engagement, talent management, robotics, blockchain, and digital transformation and much more.
When: 14th January – 15th January 2020
Where: World Trade Centre, Dubai
Who should Attend: CX managers, Board members, CEOs
3. X4 – Qualtrics Experience Management Summit
Being one of the most anticipated Customer experience conferences of the year, X4 – Qualtrics Experience Management Summit garners a lot of excitement. The event is, in fact, huge and brings in a gathering of CX experts from all parts of the globe. Thought leaders and visionaries leading emblematic organizations come together to share the inspiring stories of their successful venture in customer, product and brand experiences. The belle of the ball has always been their immensely popular keynote speaker. If 2019 had Barack Obama and Oprah Winfrey to boast of, then 2020 has the former first lady Michelle Obama and the very famous Ellen Degeneres.
When: 10th – 13th March 2020
Where: Salt Lake City, United States
Who should attend: CEOs, CMOs, CXOs, Customer Experience, and Research Expert
4. Next-Generation Customer Experience (NGCX)
If you are looking to attend customer experience conferences focusing particularly on customer loyalty and brand advocacy, then NGCX is the right platform. NGCX promotes insightful sessions and workshops for CX enthusiasts looking for innovative transformations to deliver a flawless experience for customers at every touchpoint. Moreover, UI/UX impact sessions have been included for the participants. The keynote speakers of NGCX 2020 are Kristin Reilly-Vp of Global People Experience-Walmart, Raj Sivasubramanian- Customer Experience Leader, Airbnb, and many other eminent thought leaders.
When: 23rd March – 25th March 2020
Where: Indian Wells, United States
Who should attend: UX/UI experts, Customer experience Managers, CX design professionals
5. Adobe Summit (The Digital Experience Conference)
Adobe Summit is a customer experience conference that mainly focuses on amping up customer touchpoints by delivering digital experiences that make the entire process as easy as a cakewalk. The Summit has around 400 sessions covering a large scale of topics like customer journey, machine learning, AI, personalization, Cross-channel advertising, analytics, digital trends, B2B marketing and so on. Here, you get a chance to connect and engage with the best and leading CX experts of the era. The Keynote speakers of 2020 include famous personalities like Satya Nadella, Mindy Kaling and Pam Oliver.
When: 29th March – 2nd April, 2020
Where: Las Vegas, United States
Who should attend: Brand Strategists, CMOs, CTOs, C-level executives
6. Customer Experience Strategies Summit (CXS)
CXS is yet another customer experience conference to look forward to. Customer experience leaders from all around North America gather here to be part of the insightful workshops, panel, case studies, and networking. From managing omnichannel customer experience and social networks to leveraging the Voice of the Employee, every possible aspect of customer experience will be discussed here. You can learn and unlearn various CX strategies to fuel the growth of your enterprise. CXS too has a list of prominent speakers like Lauren Porter, the Director of Customer Experience of America’s leading fast-food chain, Chick-fil-A.
When: 21st April – 22nd April 2020
Where: Toronto, Canada
Who should attend: Chiefs, VPs, and Directors of Customer Experience, Customer Service and Marketing.
7. Forrester CX NYC
Forrester CX NYC is undoubtedly one of the most illustrious customer experience conferences that sought to promote disruptive CX strategies to drive exponential growth in enterprises. The much-awaited Forrester’s 2020 Customer Experience Index (CX Index™) will be unveiled. The CX Index will feature the organizations that have showcased phenomenal CX. You just can’t afford to miss this customer experience conference. Participate in knowledge sessions, discussions and workshops conducted by experts that include 50+ Forrester analysts, 1500 CX leaders, and 100 cutting-edge solution providers.
When: 16th June – 18th June 2020
Where: New York City, United States
Who should attend: CX experts, customer data analysts, and Customer support executives
8. The Customer Service Summit
The Customer Service Summit is a CX conference dedicated to the sphere of customer service. The main agenda of the conference is to elevate customer service by seamless omnichannel experience, flawless predictive support, and swift delivery of services. More than 30 brand speakers, 300 senior attendees and other CX professionals will be a part of this event. Moreover, you will be able to attend 4 insightful sessions on customer service led by leaders of the field.
When: 8th June – 9th June 2020
Where: San Deigo, United States
Who should Attend: Customer service, customer care, and customer experience executives
Freshwork’s global user conference, Refresh, will deliver insights on the latest trends in customer experience management, customer service, IT Service Desk Management and automation. You can attend technical workshops, sessions, and discussions (led by more than 60+ influential speakers), that focus on aiding organizations to provide flawless experiences for customers. You can learn about cutting-edge technologies that are changing the face of CX, customer engagement trends, unique customer journey mapping strategies, and customer retention. You also get an opportunity to network and make new connections with more than 1000 experts.
When: September 2020
Where: Las Vegas, United States
Who should attend: CX experts, Customer service managers, Sales, and Marketing executives
10. Dreamforce 2020
Dreamforce is the literal definition of an extravagant CX conference. It just keeps getting better and better over the years. Dreamforce is a 4-day annual tech and CX conference conducted by Salesforce. It is one of the biggest customer experience conferences with over 2500 sessions, a whopping 170,000 experts representing 103 countries. The event is not just about sessions alone but about partying, entertainment and networking! You get to attend sessions delivered by 50+ though leaders. The keynote speakers of Dreamforce 2019 were Mark Benioff and Keith Block. The speakers of Dreamforce 2020 are yet to be announced.
When: 9th November – 12th November 2020
Where: Moscone Centre, San Francisco
Who should Attend: Members of the Salesforce community be it partners, employees, or customers
Why Attend Customer Experience Conferences?
Customer expectations and demands are much higher today. They stay with a brand that gives them an experience beyond mere satisfaction. ‘Where there is a better experience, there is a customer’, that’s pretty much how it works today. This is why companies around the world are in the race to provide them an immaculate customer experience.
CX is constantly evolving and transforming to meet customer demands and outdo the competition. In this highly competitive environment, you need to be up to speed to make it big in the industry. Customer experience conferences are the perfect opportunity to know every aspect of change that touches CX. The workshops and sessions have the indirect power to mold your organization to be ahead of its curve. So, why don’t you select the best among the list and add it to your calendar right away?
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