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10 Best Live Chat Software to Look For in 2020

Athira Unnikrishnan

Athira Unnikrishnan

6 min read

Did you know that around 73% of customers find live chat the most satisfying way of communicating with brands? Yes, a whopping 73%!

We all need instant solutions to keep up with the fast-paced world. In that aspect, live chat and chatbots have revolutionized customer service. A few years back, customers had to wait for hours on end to even get connected but today they open a website and find themselves pouring out their problems to an executive already! And when that’s the case your customers are bound to be more satisfied with your service which in turn helps you grow your business. Live Chat is indeed a boon for both the parties, the customers and businesses.

So, does your brand use a live chat solution to elevate customer service? No? Fret not. You’ve come to the right place.

10 Best Live Chat Software of 2020

You don’t have to go through the tedious procedure of hunting for the best live chat tools. We have already done the part and listed out the 10 best Live Chat Software that 2020 has to offer. Take a look.

1. Zendesk

One of the most trusted customer service software, Zendesk is also a platform that delivers decent live chat solutions to its customers worldwide.

The live chat software helps you respond to your customers proactively and chat with them on your website in real-time aided by its suite of features. Zendesk offers you features like triggers for sending behaviour oriented messages to customers, Visitor List for monitoring website visitors and pages being browsed, Chat Ratings to gather feedback, File Sending for sharing any sort of relevant files, and Pre-Chat and offline forms etc.

Zendesk is a platform that delivers decent live chat solutions to its customers worldwide. 

The chat software also lets you integrate AI-powered bots seamlessly in order to automate tasks and streamline the workflow.

Pricing: Plans start at $14 per agent per month

2. Freshchat

Freshchat is a live chat solution platform that helps you engage with customers over chat through various channels like website, mobile app or even social pages. It offers a variety of features like campaigns, sales bot, integrated self-service, intelligent message routing, canned responses, customisable branding and supportive integrations. Also, know to whom exactly you are talking to with the help of events timeline, social profiles and other user information and auto-upload the captured leads to your CRM.

Freshchat is a live chat solution platform that helps you engage with customers over chat through various channels like website, mobile app or even social pages.

With so much in place, you can motivate your team to focus on delivering a context-driven messaging experience.

Pricing: Starts at $15 per month.

3. LiveChat

Serving quite a distinguished clientele that includes Adobe, McDonald’s, Ikea, Paypal, LiveChat proves to be a popular choice when it comes to chat software.

LiveChat delivers all the desired features that will help you focus on delivering stellar customer service, capture more leads and close sales.

LiveChat delivers all the desired features that will help you focus on delivering stellar customer service, capture more leads and close sales. You can leverage features like canned responses, geo targeting, proactive chat, third party integration, website visitor tracking, customisable branding, offline form, routing and screen sharing etc. for providing your customers with a good chat experience.

Integrate the live chat application into your website, engage your customers in real-time and solve their issues in no time.

Pricing: Starts at $16 per month per agent.

4. Intercom

One of the best live chat software, Intercom is trusted by over 30,000 paying customers across the globe. Connect with your customers through your website or apps and develop personalised relationships with them using the live chat solutions of Intercom. In fact, the platform claims to increase revenue and conversions on the website by 13% and 82% respectively.

Intercom is trusted by over 30,000 paying customers across the globe.

The intuitive chat support software lets you customise your chat, integrate effortlessly with apps, track and monitor website visitors and streamline your workflow via automation. That’s not all. The smart bots of Intercom help in capturing leads, offering 24/7 support and deliver answers to 33% of common questions in real-time. Intercom can indeed be a great option for your enterprise for a live chat support software.

Pricing: Plans start at $39 per month.

5. Zoho Desk

Zoho Desk provides live chat software that can be employed by both SMEs and large companies alike. Strengthen your customer-centric approach by instantly replying to them in real-time and resolving issues faster with the help of Zoho Desk.

The embeddable chat widget of Zoho Desk lets you convert chats into tickets within a single click, collaborate work by assigning chat tickets to team members and collect feedback within chats.

Zoho Desk provides live chat software that can be employed by both SMEs and large companies alike.

With automated workflow, canned responses, screen sharing, third party integrations and many other remarkable features, Zoho Desk has indeed become one of the most popular live chat tools.

Pricing: Starts at $12 per agent per month

6. HappyFox

HappyFox has solutions for almost every aspect of customer service including live chat. HappyFox Chat can be installed in your website effortlessly in less than a minute. Customise the look or the messaging format on your chat widget, deliver chat support in real-time, add context to conversations, resolve customer issues or capture leads using the live chat software of HappyFox.

HappyFox has solutions for almost every aspect of customer service including live chat.

HappyFox Chat is a decent chat support software wherein you can integrate between live chat and sales CRMS, send chat transcripts to your customer and collect their feedback in order to improve and deliver good customer experience.

Pricing: Starts at $29 per month.

7. Userlike

Userlike is one of those live chat software that lets you chat with your customers through multiple channels be it Website, Facebook Messenger, WhatsApp, Telegram or SMS. Userlike is a trusted live chat software for over 10,000 enterprises across the globe.

Userlike is one of those live chat software that lets you chat with your customers through multiple channels.

Make more leads and conversions and solve customer issues instantly by leveraging features like all-inclusive button integration, in-context forwards, custom design, operator skills, sticky chat, smart customer profiles, pre ad post-chat survey and CRM integrations.

Pricing: Starts at $29 per month.

8. Drift

A popular live chat software, Drift is the next to make it to our list. The mobile-friendly platform lets you procure leads, convert them and even resolve customer enquiries with AI-powered live chat solutions.

Drift helps you build the perfect chatbot instantly without any coding or programming. Chat with prospects in real-time, personalize conversations and target website visitors for chatting without any time-consuming procedures. The live chat support software also provides you features like routing, Drift Playbook, canned responses, third party integrations and geo targeting.

Drift helps you build the perfect chatbot instantly without any coding.

Pricing: Starts at $40 per month for a year.

9. Olark

If you are a small or mid-sized company looking for a fairly good live chat solution, then Olark is a platform you can consider. Olark lets you track your website visitors, chat with them in real-time and generate leads with much ease. You can further strengthen your customer service activities by integrating with various CRM, eCommerce and Help Desk platforms.

Olark lets you track your website visitors, chat with them in real-time and generate leads with much ease.

Olark also provides you with a myriad of features like customised chatbots, powerful chat analytics, canned responses, proactive chat, geo targeting and routing. Moreover, the live chat software is very user-friendly and comes at an affordable rate making it one of the most desirable platforms out there.

Pricing: Monthly plans start at $19 per agent per month.

10.  Acquire

Acquire is one of the best live chat solutions out there that delivers a scalable suite of features to streamline conversations with customers, be it for sales, support or onboarding. The live chat software offers you features like video and voice calling, no-download interactive co-browse, chatbots, canned responses, customisable chatbot, website visitor tracking and geo targeting.

Acquire is an intuitive platform is easy to use and set up and is backed by commendable customer support services.

Acquire also helps you to integrate with a number of applications like Salesforce, Hubspot, Google Analytics, Zapier and many more. The intuitive platform is easy to use and set up and is backed by commendable customer support services.

Pricing: Request a quote.

Conclusion

We need instant solutions for this fast-paced world, and take it from us, for your business, live chat software is a necessity. Today, customers expect instant answers and solutions to their enquiries and if you fail to do so, you may as well lose a customer to the competition. So, don’t linger anymore. Go through our list of the best live chat platform, compare the features with your requirements and find your ideal live chat software.

Athira Unnikrishnan
Athira Unnikrishnan

Content Marketer at SurveySparrow

Just a plain soul enthralled by the power of words and the aroma of food!

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