The Best CSAT Solution
Gather customer feedback from your customers and measure your customer satisfaction index using CSAT Surveys. Understand customer perception, extend proactive service and elevate the customer experience.
What is a CSAT Solution?
A CSAT solution enables you to track how satisfied customers are with your organization’s products and/or services and lets you provide you with actionable insights to improve customer experience.
Why use a CSAT Solution?
Get Quality Feedback
A CSAT solution efficiently brings you quality feedback when employed at the right time.
Improve Touchpoints
A CSAT solution helps to uncover the level of client satisfaction at every touchpoint.
Rich Insights
Receive valuable insights from the customer responses and generate high-level custom dashboards.
Improve Experience
Improve the customer experience using customer feedback & increase retention
Build Flawless Experience using the Best CSAT Solution
Sign up for a free SurveySparrow trial today to capture, analyze and act upon customer feedback.
Build CSAT Surveys
The CSAT Solution has everything you need to keep your customer satisfaction surveys engaging and conversational.
CSAT Survey Automation
Sending CSAT surveys at regular intervals is a great way to know the pulse of customers. Trigger your surveys automatically at each touchpoint.
Share Surveys
SurveySparrow offers different options to share your CSAT surveys to make it easier to collect feedback from your customers where ever they are. These channels include Email surveys, Social Media, Weblinks, SMS share, and even an Embed Option.
Multiple Question Types
SurveySparrow provides you with multiple question types to get quality satisfaction feedback from your customers. What you ask in a CSAT survey is as important as how you ask.
Ticket Management
Convert your CSAT survey responses into tickets using the Ticket Management feature. Raise, organize, prioritize & resolve tickets right inside your dashboard.
How to use a CSAT Solution
CSAT solution is the simplest ways to know the pulse of your customers. Here are four simple steps to collect CSAT data from your customers to drive your business towards growth.
Engaging CSAT Solution
Add personalization features and conditional logic branching to your CSAT surveys to make them as close to human interactions as possible.
Analyze CSAT Feedback
Gain insights from collected responses to understand what’s lacking and where improvements to provide a better customer experience and support.
Effortless Follow-Ups
Follow up with your customers to increase responses. Automate customer follow ups to get quality feedback using survey automation.
Native Integrations
As a CSAT Solution, SurveySparrow integrates with other tools using native and Zapier integration.
Product Feedback
Get product feedback which in turn helps a brand to improve it and rope-in new features and updates.
Best CSAT Solution
Choose CSAT chat surveys and conversational forms to get the best answers from their customers.
Benefits of a CSAT Solution
Measurable Data
Simple to measure, straightforward to analyze, and intuitive. Receive actionable insights quickly.
Get quality customer responses along with high survey completion rates.
Uncover the performance of various customer touchpoints of your business like onboarding, sales, and support.
Improve the overall customer experience by enhancing their level of satisfaction at various interaction avenues.
Our customers love us. Want to know why?
"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing..."
Katherine Stevens
Market Intelligence & Strategy Manager at Paysafe
Jaakko Jalkanen
Business Manager at Brella
Parisa Vassei
Founder at Parisa Consulting
Peter Vogopoulos
Business Advisor at Exceeding Limits
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