360-Degree Feedback

Everything you wanted to know about 360-Degree Feedback, from the basics.

Draft interactive surveys to collect quality feedback.
Create

Craft engaging surveys to collect quality feedback

Circulate your surveys via different channels.
Spread

Utilize all available platforms to maximize the visibility of surveys

Draw valuable insights from the feedback collected.
Conclude

Gain inestimable insights and new perspectives from results

Plan and execute well-thought strategies for improvement.
Devise

Take actionable measures based on results uncovered

What is 360-Degree Feedback

360-degree feedback has become a popular phrase in organizations, big or small, worldwide. However, what exactly is 360-degree feedback?

360-degree feedback is a process wherein an employee receives performance feedback from their supervisors, peers, reporting team, coworkers, and customers. Since the input they receive covers every critical component related to their job, the name thus. 360-degree feedback gives an employee the opportunity to understand how proficient and skilled they are at what they do, and how the people with them interact the most assess the work done.

The 360-degree feedback system involves metrics that throws light into skills & attributes which contributes to achieving the vision and mission of an organization. The evaluators are generally employees who frequently interact with the person receiving the feedback.

What is the purpose of 360-degree feedback?

The main aim of conducting 360-degree feedback is to assist an employee to discover his core strengths and weaknesses and to work systematically and improve thereby contributing to his professional development. Thus by implementing a 360-degree feedback system, the growth of its employees and the organization itself is guaranteed. It further aids in bringing all employees to work hand-in-hand to achieve the goals and vision of the company.

Peers reviews: How powerful are they?

A manager does have essential insights into the work of an employee, but the perspective of a peer is, without doubt, different and crucial.

Peer reviews are important because colleagues get a different idea and sight of coworker’s working style, their synergies, time and resource management, etc. With 360-degree feedback, an organization can get hold of data which may not be readily visible to a manager. When peer reviews are merged with managerial views, an all-around perspective can be obtained easily. In this manner, an employee can learn and improve and better one’s overall development. During peer feedback, the workforce gets an opportunity to discover what they like and dislike about a coworker’s performance. This will motivate them to incorporate beneficial elements in their working style and to steer clear away elements they find disenchanting. Thus, peer comradery plays an instrumental role in making an employee invest more in what they do and what they want to become.

Does a Business Need 360-Degree Feedback System

Advances Self-Awareness

In evaluating their colleagues, one gets an increased awareness and more in-depth understanding of how they perceive other’s workplace behaviors and administration. Thus, 360-degree feedback increases their self-awareness. Once an employee receives a detailed idea about how they are perceived at work, it helps them to improve what’s amiss and better what’s already good.

Balanced View

360-degree feedback provides a panoramic view of an employee’s performance and traits from his managers, peers, reporting staff etc. This helps to uncover blind spots which were missed during the traditional one-dimensional perspective from their supervisor. This helps in the overall professional development of an employee.

Builds an Open Culture

The 360-degree feedback review predominantly consists of sections which reflects the ideologies of the organization. Thus when an employee improves themselves on these facets, they are working extensively towards achieving the goals of the company. Employees thrive in a culture which applauds achievements and focuses on personal development.

Boosts Employee Engagement

Studies have shown that when employees receive recognition for their work, their morale is boosted incredibly. Thus a 360-degree feedback system helps an employee to receive both positive and constructive criticism. When employees feel that their peers and supervisor value their contribution, it directly translates to better employee engagement and satisfaction.

Reduces Employee Turnover

360-degree feedback system goes a long way in improving employee engagement, satisfaction and happiness thereby reducing employee turnover. When employees are engaged and happy, their productivity sky-rockets.

Coworker Rapport

Receiving 360-degree feedback reviews helps to build a workplace culture where employees are honest with each other and a workforce that has a great rapport with each other.

Training Programs

360-degree feedback system helps the organization to set up the required training programs to improve the skills and abilities of their employees. Having a well-trained, motivated workforce helps an organization effortlessly achieve their goals and vision.

How to Build a 360-Degree Feedback System

An organization employs various methods to seek 360-degree feedback about their employees:

  • In most cases, the manager collects the feedback, analyzes it and gives constructive feedback to the employees. The main aim is to not overwhelm and confuse the employee with too much data.
  • Some companies employ online 360-degree feedback tools which score employees for different areas under assessment. Since the process is online, it comes with a plethora of advantages like instant data collection, quick analysis- to name a few.
  • Companies can also hire external consultants to manage the online survey process, collect feedback, analyze it, and discuss with the manager and employee. A joint plan is made by the manager and employee to work on the improvements.

Amongst the options, bagging a 360-degree feedback tool comes extremely handy. It saves time & efforts and is a cost-effective alternative to all other methods. Building a 360-degree feedback system involves:

Drafting Feedback Surveys that are interactive to collect pertinent feedback from employees.
Engaging surveys spike the response rates
Drafting Feedback Survey

Creating a 360-degree feedback survey is a critical aspect of the 360-degree feedback system. The questions included in the survey typically reflects the vision of the organization. Keep in mind to ensure the survey is short and crisp, containing relevant questions alone. This would undoubtedly avoid survey fatigue. Opt for open-ended questions which give immense scope for employees to provide honest and accurate answers.

Share 360-degree feedback surveys with your employees via multiple channels.
Share your surveys across multiple platforms
Sharing it with Employees

The next step after drafting your 360-degree feedback survey is to share it with your employees. There are various channels like email surveys, social media, web links, SMS, etc., to share it. More the channels, the better it is. Set up reminder emails to be sent to employees gently urging them to finish the survey. These are proven methods of ensuring high survey completion rates. Thus opt for a 360-degree feedback tool that offers these features.

Analyze the results to gain rich insights and new perspectives.
Advanced reporting system for gaining rich insights
Analyzing the Results

Once the survey responses are received, its time to analyze results and collect valuable insights from it. Slice and dice the data to extract new perspectives and identify blind spots. These insights can be shared with employees to work on the improvements and enhance their overall development. The insights also help the organization round in on the practical training programs for employees to improve their skill set.

Following-up with Periodic Pulse Surveys is essential to make the 360-degree feedback program a success
Automatically send out periodic surveys
Following-up with Periodic Pulse Surveys

The success of a 360-degree feedback system lies with not just efficient execution but also with proper monitoring. The process doesn't stop with the manager and employees ideating a systematic plan of action for improvement and training, but with an efficient follow-up system in place. Sending automated periodic surveys to keep in track with your employees’ pulse continually is significant thus.

What to Avoid in 360-Degree Feedback

There are challenges involved with the 360-degree feedback system, not because it's flawed but because of the way in which companies implement it.

Creating the Right Impact

The impact of the 360-degree feedback system is positive when employees continuously work on the feedback they receive. Effective training programs need to be planned to shape up employees’ skills. Thus do not think one round of feedback surveys and reviews seals the deal. It must be carried out continually.

Follow-up is the Word

With busy schedules, target to meet, worksheets to complete, it is natural to neglect and ultimately forget about the feedback review. It is imperative to understand that it is a constant, evolving process which gets better each time.

Focus on Right Facets of the Feedback

360-degree feedback is not a roundtable conference of placing a person in the limelight and bombarding them with criticisms from all sides. Thus employees must view it as an opportunity to identify how they can better themselves. Growth isn’t synonymous to correcting mistakes; it is improving their strengths and finding ways to leverage it for one’s personal development along with that of the organizations.

SurveySparrow as your 360-Degree Feedback Tool

Having a 360-degree feedback tool proves to be extremely useful in not just making the task of feedback collection and analysis simpler, but also in allocating resources of the organizations simultaneously for other activities. SurveySparrow’s 360-degree feedback platform helps you do just that!

Multi-UI Platform

With SurveySparrow, creating feedback surveys has never been simpler. With dual UI to choose from, you can opt for:

With a host of diverse question types to choose from, collect honest answers from your employees quickly. If you are unsure about the questions that must go in your 360-degree feedback survey, here are survey templates to help you get started:

  • Manager 360-Degree Template
  • Employee 360-Degree Template
  • Recurring Surveys

    With this feature, you can send periodic pulse surveys to your employees to collect reviews from them. Ask us why it’s distinctive? Recurring survey features completely automates the task. Just configure the survey settings once, the remaining is taken care of by the 360-degree feedback tool.

    Rich Dashboard

    SurveySparrow’s 360-degree feedback tool comes with a robust dashboard which throws light on all the questions you were hoping to find answers. Bar graphs, histograms, pie-charts, detailed reports will do all the work for you!

    Reminder Emails

    SurveySparrow also has the reminder email feature to engage your partial and non-respondents. Just configure when the emails must be sent, the tool sends out emails gently urging them to finish the survey.

    Templates Repository

    SurveySparrow has a rich collection of popular templates which kickstarts your survey creation in a blink. Be it market research template, customer feedback surveys, or employee feedback surveys, name the domain and we've it ready for you!

    By stationing an efficient 360-degree feedback system, the growth of employees and the organization is assured. It further aids in setting up a work culture that brings all employees to function as a unit to achieve the goals and vision of the company along with their objectives!

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SurveySparrow is an awesome survey software when it comes to completion rate. It helped me get 93% of completion rate for my recent survey, which I got below 25% with another tool.

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