Speakers
Mikhil Mathew
Sr. Customer Success Manager
Sr. Customer Success Manager
Here's a brief overview of what's covered in this insightful session:
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Platform
Customer Success Day #1 | What's New in SurveySparrow?
Get the product updates of July 2023: from AI-powered survey creation, WhatsApp share to Ticket Management, learn what's new at SurveySparrow.
CX
Customer Success Day #3 | Mastering SaaS CX: Insights and Metrics Demystified
Discover key SaaS CX benchmarks, learn frameworks for quantifying ROI on experience initiatives, and correlate qualitative feedback with revenue analytics to build a metrics strategy that justifies investment and fuels subscription growth.
Apps
Elevating Customer Experience using SurveySparrow-Salesforce Integration
Learn to sync SurveySparrow with Salesforce: automate survey triggers from CRM events, generate real-time insight dashboards, and close the feedback loop—empowering teams with unified data for faster, more personalized customer engagements.
