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Threads of Insight: Exploring the Mastery of Customer Journey Mapping
Oct 12, 2023
Speakers
Varkey Joseph
Head - Customer Experience
Raymond Ltd.
Welcome to our exclusive webinar featuring Varkey Joseph, the Head of Customer Experience at Raymonds Ltd.
In just one hour, you'll gain valuable insights that will change the way you see customer experiences in retail.
Key Takeaways
Here's a sneak peek at what we'll explore:
- Learn about customer journey mapping, a crucial element in the retail world.
- Discover a step-by-step guide to create a journey map that truly connects with your customers. It's not just a map; it's a customized design for customer satisfaction.
- Find out about the important moments in your customer's retail journey.
- Varkey Joseph will share his expertise on overcoming retail challenges and essential tools for retail enthusiasts.
- Learn how to keep your journey map constantly improving for retail success, just like a fashion runway.
- Explore strategies for the digital retail and omnichannel landscape.
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