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Best time to send IT Help Desk surveys?

We recommend sending IT Help Desk surveys right after a ticket is resolved or closed on your online ticketing software. This will ensure that you receive the most accurate feedback and insights from your customers.

Can I send reminders?

Of course you can! But make sure to wait atleast a week before sending a reminder email to your customers. You can schedule the reminders, customize the email message, and voila! You're good to go.

Best practices to follow for IT Help Desk surveys?

Keep the survey short and simple, use open-ended feedback questions, and integrate with your help desk software to trigger surveys at the right times.

Curated IT Help Desk Survey Questions just for you!

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