Send IT support surveys right after a ticket is resolved or closed on your online ticketing software. This will ensure that you receive the most accurate feedback and insights from your customers.

Time reminders for no respondents and for those who leave the survey midway. Customize the email message, and voila! You're good to go.

Use open-ended feedback questions, and integrate with your help desk software to trigger technical support surveys at the right times. Keep the survey short and simple.