Send IT support surveys right after a ticket is resolved or closed on your online ticketing software. This will ensure that you receive the most accurate feedback and insights from your customers.
Time reminders for no respondents and for those who leave the survey midway. Customize the email message, and voila! You're good to go.
Use open-ended feedback questions, and integrate with your help desk software to trigger technical support surveys at the right times. Keep the survey short and simple.
The IT help desk template determines how helpful and friendly services you provide. This form is equipped with multiple features of SurveySparrow that can be used to track and analyze the responses.
Question types such as picture options, matrices, dropdown and basic multiple choice questions and many others can be used to ask help desk survey questions. This feature makes the form conversational for the respondents.
This survey template can be shared on multiple communication platforms such as telegram, slack or microsoft teams. You can even share the survey via email, SMS or weblinks. Sharing the survey with large number of people at once helps you in increasing the response rate of the customers.
SurveySparrow in integration with google sheet lets you collect the response data directly into the spreadsheet the moment the submit button is hit. The spreadsheet collected can be used to analyze the areas where the changes are required. Using this you can generate insightful reports.
Design the IT help desk survey with your own ideas or themes by using our CSS tool. You can add your brand’s logo, colour, and fonts based on your company guidelines to your survey. You can also create URL of your own with the company’s name in it.
Liked our IT Helpdesk Survey Template? Survey your customers on other aspects of their experience with your brand. Check out some of our other templates that can help you receive insightful feedback. Try them out for FREE!
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