We recommend sending IT Help Desk surveys right after a ticket is resolved or closed on your online ticketing software. This will ensure that you receive the most accurate feedback and insights from your customers.
Of course you can! But make sure to wait atleast a week before sending a reminder email to your customers. You can schedule the reminders, customize the email message, and voila! You're good to go.
Keep the survey short and simple, use open-ended feedback questions, and integrate with your help desk software to trigger surveys at the right times.
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Survey your customers on other aspects of their experience with your brand. Check out some of our other templates that can help you receive insightful feedback. Try them out for FREE!