Customer Enquiry Form Template
Use this Customer Enquiry Form Template for businesses to handle customer queries efficiently. The template transforms standard inquiry forms into interactive, chat-like experiences, significantly improving user engagement and response rates. This interactive interface makes the form an essential asset for customer communication and satisfaction.
Features of Customer Enquiry Form
Collect customer inquiries in a conversational way using the Customer Enquiry Form
Use Cases of Customer Enquiry Form
Small Business Owners:
Small Business owners can use this Customer Enquiry Form to help them gather customer feedback, suggestions, or inquiries. By doing this, they could understand the customer needs better and improve their products/services accordingly, thus paving the way for stronger customer relationships.
E-commerce Websites:
E-Commerce sites use this customer enquiry form where customer reviews play a significant role in purchasing a product. This form helps them collect and handle product inquiries, shipping-related questions, and feedback on their shopping experience. This data provides timely assistance to customers and addresses concerns, ultimately enhancing customer satisfaction and loyalty.
Service Providers:
Product suppliers and service providers such as consultants, freelancers, or repair technicians can also use the customer enquiry form to communicate with potential clients. Clients can use the form to inquire about services offered, request quotes, or schedule appointments, making the process more efficient.
Educational Institutions:
Educational institutions can benefit from the customer enquiry form by using it for admissions inquiries, course-related questions, and feedback collection from students or parents. This feedback collection builds a smoother connection between the institution and its stakeholders, promptly addressing every query.
Nonprofit Organizations:
Nonprofit organizations can utilize the customer enquiry form to gather donor, volunteer, or beneficiary feedback. This form helps to understand donors’ preferences, collect suggestions for fundraising events, or gather real-time testimonials from beneficiaries, aiding in their mission-focused activities.
The Benefits of Customer Enquiry Form
Email Embed
Users can embed the form directly into their email inbox with the email embed option. This feature lets the respondents fill out the form without navigating to external pages. Through this feature, respondents get a streamlined and visually integrated experience.
Website Embed
Users can embed the form directly into their website or landing pages like chatbots. With this integration, website visitors enjoy the seamless experience of engaging with the form without leaving the site.
QR Codes
SurveySparrow also offers the option to generate QR codes for the form. QR codes work well for offline promotions, kiosks, or circumstances requiring a quick and easy scan. Respondents can use their mobile phones to scan the code, instantly accessing and filling out the form.
Social Media Sharing
Our platform generates shareable links that enable users to share the form on social media. This feature helps reach a broader audience and leverage the social network. Users can share this link directly on platforms like Facebook, Twitter, Linkedin, and others.
How to Use the Customer Enquiry Form
Customize
The platform gives you maximum customization options. Yes! You can customize the questions according to your needs; the white-label feature provides a custom domain that enhances authenticity. Other customization options include font style, color change, and custom themes that match your brand.
Integrate
Integration options include Hubspot CRM for ticket management and handling customers, Google Sheet Integration for the perfect data collection, MailChimp for addressing the issues via mail, and Zapier. This third-party tool helps you integrate with any of your existing apps!
Share
SurveySparrow offers multiple sharing options. You can share the form instantly via shareable link, SMS, email, mobile, QR codes, etc. This facility improves the convenience of the customers in sharing feedback, enquiries, and whatnot. Thus, easier sharing builds customer satisfaction and loyalty.
Analyze
This customer inquiry form can collect vast amounts of data that need proper analysis! For this, SurveySparrow has advanced analytical features with an executive dashboard, making the analysis process easier and quicker! You can also export the data to PDF for further analysis.
FAQs
Are Customer Enquiry Forms mobile-friendly?
Yes, SurveySparrow’s forms have a mobile-responsive design, including tablets or laptops, ensuring a smooth experience for respondents on multiple devices.
Can I set up notifications for new responses to my Customer Enquiry Form?
You can configure notifications to receive alerts whenever new responses get submitted. This feature helps you stay informed and respond quickly to customer inquiries.
Is the data collected secure?
Yes! Absolutely. SurveySparrow is GDPR compliant. We also provide SSL encryption to protect data during transmission, and we assure you that the data collected will be safe and secure.
How can I contact SurveySparrow’s support if I encounter issues?
It typically provides customer support through various channels, including email, chat, or a support ticket system. Visit their support page for contact details and assistance.
More Templates
See it, to believe it.
14-day free trial • Cancel Anytime • No Credit Card Required • Need a Demo?