We recommend sending both transactional & relational surveys. Transactional surveys soon after an interaction and relational ones every quarter. Don’t spam!
Don’t exceed the number of questions beyond 20. Include different question types such as rating, MCQ, rank order, opinion scale. Make it conversational!
Most definitely. Schedule & automate reminders for partial & non-responders after a time you wish. Customize the email message as you want.
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