NPS® Calculator
Here’s how to calculate your NPS® score — Subtract the percentage of detractors from your promoters. For
example, if 70% of your NPS® survey respondents are promoters, 20% are detractors, and 10% are passives, your
Net Promoter Score℠ (NPS®) would be 70 - 20 = 50.
Worry not! We’ve applied the NPS® formula for you. Use our Free NPS® Calculator to calculate
your NPS® score now!
Calculate your NPS®
Add up the number of responses provided for each score.
Promoters
10
9
Passives
8
7
Detractors
6
5
4
3
2
1
0
0%
of total responses
0%
of total responses
Promoters
NPS® promoters are customers who
respond with a score of 9 and 10
Passives
NPS® Passives are customers who
respond with a score of 7 and 8
Detractors
NPS® Passives are customers who
respond with a score of 6 and less
Your Net Promotor Score is
(% of Promoters - % of Detractors)
0
Calculate your NPS® Score in Seconds!
NPS® surveys are the perfect way to measure customer satisfaction. Take your
business to the next level with our Free NPS® tool!
What is a Good NPS® Score?
A good NPS® score is anything above 50. NPS® is calculated on a scale of 0-100, with a score of 50 indicating
that half of the customers are promoters and half are detractors. Scores above 50 are considered good, while
scores above 70 are considered excellent.
Absolute Method
When you are analyzing your NPS® using the absolute method, any score above 0 is deemed a great score. A positive score means that your customers are willing to stick to your brand and recommend it whole-heartedly.
Relative Method
In this method, your NPS® is benchmarked with the industry value to understand where you stand compared to your competitors. It is always a good practice to benchmark your NPS® to self-evaluate and identify your biggest competitors.
How to Calculate NPS® (Manually)
NPS® Formula
To calculate NPS®, subtract the percentage of detractors from the percentage of promoters. This will give you your NPS® score. For example, if you have an NPS® score of 30, 30% of your customers are detractors and 70% are promoters.
No. of promoters - Number of detractors
Number of responses
X
100
Interpreting your NPS® Score
Interpreting NPS® Scores
Interpreting your NPS® score can be tricky, as it is on a scale of 0-100. However, a good way to think about NPS® is that anything above 50 is good, while anything above 70 is excellent. NPS® can also be used as a KPI if it is tracked over time to see how customer experience is improving.
Spot Trends
The best way to spot NPS® trends is to track NPS® over time. This will allow you to see whether customer experience is getting better or worse. To track NPS®, simply calculate NPS® at regular intervals and track the results. NPS® can be an extremely useful metric for businesses of all size.
Close NPS® Feedback Loop
After your NPS® score calculation, the next step is to close the feedback loop. This means contacting customers who gave you a low score and asking them why they were unhappy. This can be a difficult process, but it is essential to to convert your detractors to promoters.
Compare your NPS® against others in your industry
NPS® benchmarks by industries help you track your NPS® score against others in
your industry.
FAQs
A good NPS® score is anything above 50. NPS® is calculated on a scale of 0-100, with a score of 50 indicating that half of the customers are promoters and half are detractors. Scores above 50 are considered good, while scores above 70 are considered excellent.
To calculate NPS®, subtract the percentage of detractors from the percentage of promoters. This will give you your NPS® score. For example, if you have an NPS® score of 30, 30% of your customers are detractors and 70% are promoters.
NPS® is calculated on a scale of 0-100, with a score of 50 indicating that half of the customers are promoters and half are detractors. Scores above 50 are considered good, while scores above 70 are considered excellent. NPS® is calculated by subtracting the percentage of detractors from the percentage of promoters.
An NPS® score can be interpreted as a KPI if it is used to track changes over time. NPS® is calculated by subtracting the percentage of detractors from the percentage of promoters. This will give you your NPS® score. For example, if you have an NPS® score of 30, 30% of your customers are detractors and 70% are promoters. NPS® can be used as a KPI if it is tracked over time to see how customer experience changes.
Net Promoter Score℠ (NPS®) is the gold standard of customer experience metrics. To calculate NPS®, subtract the percentage of detractors from the percentage of promoters. This will give you your NPS® score. For example, if you have an NPS® score of 30, 30% of your customers are detractors and 70% are promoters.
