Understand the “why” behind customer feedback
Meet AI agents that ask and clarify to uncover what customer feedback really means.
Collecting feedback shouldn't stop at a score. Customers have more to say. But teams rarely ask the right follow-up questions.
Meet echo
Built on SurveySparrow's DNA
Your conversational feedback agent that asks the right follow-up questions to understand customers, uncover the real truth and act to close the feedback loop.
Collecting feedback shouldn’t stop at a score. Customers have more to say. But teams rarely ask the right follow-up questions.
Meet echo
Built on SurveySparrow's DNA
Your conversational feedback agent that asks the right follow-up questions to understand customers, uncover the real truth and act to close the feedback loop.
See Echo agents in action
Try live demos. See how each conversation uncovers clarity.
I identify what’s impacting adoption, satisfaction, and renewal and take action instantly to help teams reduce churn.
Do it all
with echo
Collect feedback through simple, natural conversations
Probe deeper with relevant follow-up questions automatically with AI
Respond with empathy based on customer sentiment
Act instantly to close the feedback loop
Set up in minutes
Set guidelines on focus areas, how to ask follow-up questions and actions on feedback.
Set up in minutes
Start with your goal
Set guidelines on focus areas, how to ask follow-up questions and actions on feedback.
Go live on your feedback channels
Pick your channels — web widgets, WhatsApp, SMS, email, and more to start collecting feedback.
Act on feedback automatically
Create tickets, trigger workflows, or alert your team when critical issues are uncovered to close the feedback loop.
Better for teams. Better for your customers.
3x
faster insights
Agents probe deeper in real time, reducing back-and-forth after feedback is collected
24/7
automation
Always on, with seamless human fallback
3x
faster outcomes
Agents reduce delays by handling follow-ups automatically
echo works where you work
Plug Echo into Salesforce, HubSpot, Zendesk, Slack, and more so feedback lives alongside the tools your teams already rely on.
Enterprise-grade security you can trust
Your data and your customer's information are protected with industry-leading security standards.
FAQs
Echo agents are goal-oriented and action-focused. Unlike basic chatbots that just answer questions, Echo agents listen to understand intent, ask follow-up questions when needed, and take real actions in real time.