Track every conversation
See what customers said, the follow-up questions Echo asked, and the real reason behind every response.
Clarify customer feedback and act in real time
Rated 4.5 (2k+ reviews)
Rated 4.5 (2k+ reviews)
Your conversational AI agent that asks the right follow-ups to clarify the real issue and acts while the customer is still there.
Your conversational AI agent that asks the right follow up questions to clarify the real issue and acts to close the feedback loop while the customer is still in the conversation.
Understand what customers really mean.
Get to the root cause faster.
Resolve issues before the conversation ends.
Heard and understood in real time.
How likely are you to recommend us?
With Others
Anything we could do better?
Delivery experience.
Response recorded
Dissatisfied customer still unheard and dissatisfied
With
echoWhat was the reason for your score?
Checkout experience.
Got it — was it slow, confusing, or did the payment fail?
My card kept getting declined.
That's on us. Let me connect you with our payments team right away.
Payments specialist joined
Happy customer. Heard and understood in real time.
One-word answers. Zero context.
Problems stay unsolved.
Missed chances to win customers back.
Deeper insights from every conversation.
Finds the real reason behind the feedback.
Acts on issues while the customer is still engaged.
Try live demos. See how each conversation uncovers clarity.
I talk to guests during and after their stay to understand what shaped their experience and notify the right teams to improve guest experience.
Get complete visibility into customer feedback, follow-up conversations, and every action taken—all in one unified view.
See what customers said, the follow-up questions Echo asked, and the real reason behind every response.
Track tickets, human handoffs, refunds, bookings, and every workflow Echo triggered.
Set your goals, focus areas, and follow-up questions. Get started in minutes.
Upload your knowledge base and guidelines
Pick your channels: web widgets, WhatsApp, SMS, email, and more.
Your numbers, not ours
Assumes 1 in 10 unhappy customers gets a follow-up today, and 1 in 4 ignored ones eventually churns.
unhappy customers go unanswered every month
≈ $20.4M of revenue at risk a year
Your data and your customers' information are protected with industry-leading security standards.
Our agents are goal-oriented and action-focused. Unlike basic chatbots that just answer questions, Echo agents listen to understand intent, ask follow-up questions when needed, and take real actions like booking appointments, creating tickets, or updating your CRM: all in real time.
