Back to Customer Stories

How TatvaCare increased response rates by 80% and enhanced patient experience

80% increase in response rates

Offline data collection with Auto-Sync

Improved patient experience

Industry Overview

The healthcare industry is undergoing a profound transformation, where treatment outcomes are no longer the only benchmark of success. Patient experience, engagement, and trust have become equally critical. As technology advances and patient expectations rise, health systems are shifting toward patient-centric models.

TatvaCare’s thoughts on Healthcare industry
“Building for healthcare starts with truly knowing your users. When addressing patient experience, it’s not just about relevance—it’s about understanding what truly needs to be solved. 60% of the time, we operate in oblivion, assuming we know what patients need, but true impact comes from deeper understanding. By focusing on individual experiences, we can create solutions that are both intuitive and transformative, making healthcare more accessible and effective.”

About TatvaCare

TatvaCare is a pioneering health tech startup based in India, dedicated to transforming care practices through digital innovation.. TatvaCare aims to bridge the gap between healthcare providers and patients by building technology that improves both efficiency and empathy in the care journey.

Their product portfolio includes TatvaPractice, an ABDM-certified EMR and knowledge platform for doctors. And MyTatva, a Digital Therapeutics (DTx) app that supports patients in following lifestyle recommendations and managing chronic conditions.

TatvaCare envisions a healthcare ecosystem where digitization, adherence, and accessibility converge to create a seamless patient journey.

Ahmedabad, India

B2C

Industry

Hospitals and Health Care

Use Case

With SurveySparrow, we have increased our response rates by 80%. The platform’s intuitive and user-friendly interface makes it effortless to create and analyze surveys, ensuring that even our patients—regardless of technical expertise—can easily share their feedback. The offline feature has been particularly valuable, allowing us to collect responses without relying on an internet connection. The dashboards and reports save time by reducing manual work. As a result, we’ve significantly enhanced our patient experience

Rashi Atry

Senior Product Manager at TatvaCare

Goal

TatvaCare set out to improve patient experience by capturing feedback at the right touchpoints. Their goal was to make the feedback process simple and accessible for all patients and ensure they could share their feedback easily.

They sought to systematically collect, analyze, and act on patient feedback across 50+ locations in India. The goal was to turn patient voices into actionable insights, enhancing satisfaction and advancing a truly patient-centric approach to care.

Challenges

With 50+ locations across India, TatvaCare’s in-house feedback tool heavily relied on internet connectivity, leading to major disruptions in feedback collection.. Nearly 90% of the patient responses were lost, making it difficult to extract meaningful insights.

Patients often found the existing process difficult to navigate, especially in areas with limited connectivity or lower digital literacy. This resulted in low response rates and manual data collection, which consumed time and impacted the team’s ability to act swiftly on patient concerns.

Additionally, analyzing responses required manual effort, making it time-consuming and inefficient. Despite their dedication to improving patient experience, the lack of a proper system made it challenging to collect and act on valuable feedback.

Solution

To solve these challenges,TatvaCare implemented SurveySparrow’s offline survey feature, allowing staff to collect feedback even in remote locations with no internet access. With auto-sync functionality, responses were automatically uploaded once the connection was restored, ensuring that no feedback was lost.

SurveySparrow’s platform also provided:

User-friendly dashboards to centralize feedback from all 50+ locations.
Custom survey templates tailored to TatvaCare’s specific patient engagement goals.
Automated reporting and data import features that drastically reduced manual effort.

This helped the team roll out a structured, scalable feedback system that was both intuitive for staff and accessible to patients.

How we hit the mark

Offline Surveys with auto-sync
Real-time dashboards
Intuitive survey design

Results

TatvaCare achieved an 80% increase in patient response rates, thanks to the simplified and offline-friendly survey experience. . Patients could now easily provide feedback, even in low-connectivity areas, while the staff saved time with centralized data access and automation.

With real-time data now available across all 50+ locations, TatvaCare was able to:

Address patient concerns faster
Spot trends across regions
Generate reports instantly
Make informed, data-driven decisions to improve the care experience

Ultimately, this led to a more responsive, efficient, and satisfying healthcare journey for patients—and a smoother operational process for the TatvaCare team.