Create experiences, reduce churn.
Website Feedback
As the primary medium that brings you in touch with your customers, ensure they have a fluid experience with your website. Embed survey bots on your website, extend support, resolve queries, and collect website feedback.
Customer Effort Score(CES)
How easy was it for customers to use your product? Avail your services? Measure it using the customer effort score. Lower the score, the better. Share CES surveys right after a sale or after an interaction, to know if they’ll stick to your brand.
Customer Satisfaction(CSAT)
Are customers satisfied and happy with your brand? Share CSAT surveys after purchase, before subscription renewal, or right support interaction to gauge their happiness. Satisfied customers stay. Thus, keep up with their pulse.
Product Feedback
Find out the pain-points of customers while using your product. Listen to their feedback and make them feel involved. Share customer pulse surveys and use the feedback to improve your product. Hit the product-market fit right.
Transactional NPS
Assess what customers feel after having an interaction with your brand using transactional NPS. It is necessary to gauge how the customer’s satisfaction has changed after their most recent communication.
Event Feedback
Trace your customers’ happiness and the experience they’ve had throughout their journey with you. To be precise, before sales, during interactions, and post-sales. Share customer experience surveys at all these interaction-points.
User Experience
Identify your ideal customer persona and enrich experience to bring in the right crowd. Share user experience surveys and identify the key points of customer behavior. Tighten your product-market fit.
Relational NPS
Are your customers loyal to your brand? Measure brand loyalty and customer advocacy using relationship NPS. Share it at fixed intervals, quarterly or bi-annually.
Customer Exit Surveys
Uncover the reason behind the exit of a customer. Improve those shortcomings and lower your customer churn rate. Share customer exit surveys after each churn.
