Top 7 UserVoice Alternatives With Better Features + Pricing

With its powerful idea management tools, it’s easy to see why UserVoice managed to rake in $4.5 million in revenue in 2023 alone. However, no tool is perfect, and this platform has some drawbacks that makes UX researchers want to look at UserVoice alternatives.

4 Reasons to Look at UserVoice Alternatives

Based on independent research by our reviewers, we shortlisted 4 key reasons to switch from UserVoice.

1. High Cost: UserVoice’s pricing starts at $699 per month. Enterprise-level customers can afford this. But for startups and small businesses on a budget, there are options that aren’t as pricey.
2. No Free Version: UserVoice does have a free 14 day trial but it doesn’t have a free version. This can make it difficult for teams to test the tool extensively before committing to a paid subscription.
3. Limited Integration Options: UserVoice integrates well with the tools frequently used by Product, Engineering and Sales teams – like Salesforce, Azure DevOps and JIRA. But many folks use other tools, and integrating with those can be challenging.
4. Limited Reporting: Based on research on TrustRadius and G2, user opinions about UserVoice’s reporting is mixed at best. You can easily create reports and track user sentiment. But these reports are hard to customize or export. If you need tools that can do better in all of these areas, check out our list below.

7 UserVoice Alternatives to Power Up Your Customer Experience and Product Management

At a Glance

Tool	Primary Focus	Free Trial
SurveySparrow	Product Businesses of All Sizes	✔️
Aha!	Product R&D Teams	✔️
Productboard	Cross-Functional Collaboration	✔️
Canny.io	Tracking High-Demand Features	❎
UseResponse	Community Building	✔️
Hotjar	Product Optimization	✔️
Upvoty	Small Businesses and Startups	✔️

 

1. SurveySparrow: For Product Businesses of All Sizes

First on our list is SurveySparrow. SurveySparrow is a customer experience solution that lets you create engaging feedback surveys with ease. But it’s also like a Swiss Army knife, because it offers a range of software that you can pick and choose based on your needs.

Top features for product & customer teams:

• Survey templates: Save time on survey creation with 1,000+ form templates
• Share channels: In-app, WhatsApp, SMS, email , QR codes, weblinks, Slack and Teams
• Contact management: Import contacts and organize them into custom lists based on job titles, locations, and age groups.
• Integrations: Capture feedback from multiple channels with 1,200+ integrations.
• Reporting module: Analyze feedback in real-time, and zoom in on specific data with custom filters. Download as a PDF, share as a link or sync with Google Sheets/Excel.
• Customizable dashboards: Map your product and user journeys with customizable visual dashboards.
• Spotchecks: For contextual feedback. For eg., trigger a pop-up survey on cart abandonment.
• CogniVue: Get trending topics and insights from survey data using AI.
• Ticketing software: Flag CX or product issues and close the feedback loop.

Limitation: While SurveySparrow lacks an inbuilt idea management and voting feature like UserVoice, there are ways around that. For example, you can collect new feature ideas through a user survey. Then use CogniVue to find the ones that are the most frequent – and therefore the most in-demand.

Pricing: Starts at $7 per month. You can sign up for the 14-day free trial below, and switch later to the Forever Free Plan if that suits you. 

2. Aha!: For Product R&D Teams

Next up is Aha! – a young application development software that’s going head-to-head with Adobe, Microsoft Azure and JIRA. With Aha!, teams can capture ideas, prioritize features, and create visual roadmaps. Known for its user-friendly interface and advanced reporting, it’s not hard to see why Aha! is a solid alternative to UserVoice.

Top features for product & customer teams:

• Feedback channels: Get qualitative and quantitative data with interviews , virtual focus groups, user forums, in-app feedback and polls.
• Roadmap generation: Create gorgeous, detailed roadmaps in minutes using Aha!’s templates.
• Idea management: Crowdsource customer feedback. Track, review and prioritize them.
• Whiteboards: Use digital whiteboards for creating visual user flows, mockups, and user experiences.
• Knowledge management: Centralize product documents and info with AI.
• A/B testing: Identify changes through controlled experiments.
• Product analytics: Track user behavior and make data-driven decisions.

Limitation: Roadmap, Idea management and Whiteboards are separate products. If you want access to their tools, you will have to purchase them separately. This can put Aha!’s pricing off-limits for startups.

Pricing: Starts at $59 per user / month. You can sign up for the 30-day free trial.

3. Productboard: For Cross-Functional Collaboration

What if you could edit your roadmap in real-time like a Google Doc? Productboard lets you do this. The platform is built as a complete solution for product management, operations, sales, engineering and customer success. As one of the top UserVoice alternatives, it has some impressive features.

Top features for product & customer teams:

• Collaborative roadmaps: Collaborate on visual roadmaps with your team and other departments in real-time.
• Idea management: Share roadmaps, gather customer feedback and validate features with public customer portals.
• Insights repository: Gather, analyze, and act on customer insights from various channels from a single hub.
• Prioritization: Prioritize features based on customer feedback, objectives, and user impact score.
• Feedback collection: Capture and share customer feedback, ideas, and requests with surveys.

Limitation: Some user reviews have mentioned that Productboard currently lacks a feature to close the feedback loop.

Pricing: Starts at $19 per user / month. You can sign up for the 15-day free trial or use the Free plan.

4. Canny.io: For Tracking High-Demand Features

Canny.io simplifies the process of collecting, prioritizing, and tracking feedback through simple voting features. It has analytics tools to prioritize ideas based on factors like user impact, revenue impact, and customer segments. What’s more, you can make your roadmaps public so that your customers have complete transparency into what you do.

Top features for product & customer teams:

• In-product feedback: Capture feedback easily from the customers
• ‘New Feature’ Widget: Embed updates directly into the product to boost awareness.
• Integrations: Capture customer feedback from various sources like Hubspot and Intercom in one place.
• Roadmapping: Create roadmaps and set their privacy options to control access.
• User segmentation: Filter feedback based on specific user groups, project status and request type.
• Sort by MRR impact: Keep track of the revenue impact of features.
• Status updates: Close the feedback loop with status updates sent via email.

Limitation: The Starter plan has a limit of only 2 integrations. If you want more than that, you will have to upgrade to the next plan which costs $359/month. That’s a pretty big price jump.

Pricing: Starts at $79 per month. Canny also has a Free plan if you just want a basic feedback tool.

5. UseResponse: For Community Building

 

UseResponse is an enterprise feedback software equipped with product tools – namely community creation software, feedback boards, ticketing and surveys. With these features, UserResponse helps bridge the gap between product and customer teams. Like the other UserVoice alternatives, it also supports multiple channels like websites, apps, and email.

Top features for product & customer teams:

• Forum creation: Create private forums for internal discussions or public forums for users.
• Voting and discussion: Analyze the number of votes and user segments supporting an idea, and prioritize features accordingly.
• Feedback portal: Let customers submit ideas and vote on existing requests.
• User feedback widget: Embed widgets in the product to quickly collect user feedback.
• Feedback analytics: Understand the impact of different features requests.
• Ticketing: Keep customers updated on the status of their feedback and close the loop.

Limitation: UserResponse’s pricing model is based on the number of agents, which can be quite expensive if you have a large team. Additionally, the tool does not have a free plan, which is a drawback if you’re also on a limited budget.

Pricing: Starts at $49 per agent / month. UseResponse also has a 14-day free trial.

6. Hotjar: For Website and App Optimization

As a UserVoice alternative, Hotjar stands out for its ease of use, and ability to view your app through the eyes of your end user. It tracks user behavior in real-time, and also collects feedback through surveys, heatmaps and behavior analytics.

Top features for product & customer teams:

• Feedback channels: Get feedback from multiple sources like feedback widgets, heatmaps, user recordings, surveys and interviews.
• Highlights: Extract and sort key user insights from the data. Share with stakeholders to convey to them what your team sees.
• Conversion optimization: Measure your visitor funnel and learn where users drop off.
• Product dashboards: View key metrics like most clicked buttons and links, NPS scores, etc.
• Integrations: Connect Hotjar with 1000+ apps like Asana, Unbounce, Slack, HubSpot and more.

Limitation: Hotjar’s surveys have limited customization options. It also lacks an option for extracting key insights from a large volume of data.

Pricing: Starts at $32 per month. Hotjar also offers a 15-day free trial as well as a Basic plan which is free.

7. Upvoty: For Small Businesses and Startups

Upvoty allows customers and teams to submit and vote on ideas through a feedback board . It also has detailed analytics and prioritization tools, and hundreds of integrations. What else makes it one of the best UserVoice alternatives on our list?

Top features for product & customer teams:

• Privacy controls: Create private feedback boards for teams and public ones for end-users.
• Feature voting: Collect votes on customer feedback requests and ideas.
• Moderation: Manually approve new posts and comments, Reddit-style.
• Custom styling: Add colors to buttons and use CSS.
• Widgets: Embed your boards in your app for user instant feedback
• Frictionless feedback: Automatically authenticate with SSO or let participants go anonymous.

Limitation: Upvoty’s pricing model is based on the number of tracked users. This means a user who comments, votes, or posts on your feedback portal. So if you have more than 10,000 users, you might want to double-check your budget.

Pricing: Starts at $15 per month. All plans have a 14-day free trial.

Wrapping Up

That wraps up our list of the top 7 UserVoice alternatives of 2024.

Ready to upgrade your feedback process? Explore the platforms mentioned above and find the perfect tool to take your product development to the next level. Adios!