Top Customer Experience (CX) Conferences to Attend in 2025

Choosing the right customer experience conference can be tricky. With so many events happening worldwide, it’s hard to know which ones are truly worth attending.

Whether you want to learn new strategies, hear from experts, or meet other professionals, picking the right event can make a big difference.

To help you out, I’ve created a list of the top CX conferences happening in 2025. These events are packed with valuable insights and opportunities to help you grow and stay ahead in customer experience.

Let’s take a look and find the one that’s perfect for you.

Top Customer Experience (CX) Conferences to Attend in 2025

We have split the CX conference into regions, and you can find the links to each for more details. 

CX Conferences in 2025- Global/Online Access

CX Conferences in 2025 - USA

CX Conferences in 2025 - Europe

CX Conferences in 2025 - Asia-Pacific 

10 Must-Attend Customer Experience Conferences in 2025

Being on top of new CX trends is essential to keep up with the trends. We have already provided you with all the CX conferences happening this year. However, here are some key events you must attend.

1. CX USA Exchange

• When and Where: February 25-26 | Fort Lauderdale, US
• Who Is It For: CX leaders, professionals, and innovators in the U.S.

This exclusive event offers a platform to share innovative ideas and best practices to drive customer experience excellence. It’s an opportunity to rethink and continuously improve your approach to customer satisfaction.

What can you expect? Keynotes from industry pioneers, interactive discussions, and actionable insights to take your CX strategy to the next level.

2. Customer Contact Week Australia & New Zealand

• When and Where: March 4-6 | Gold Coast, Australia
• Who Is It For: CX professionals focused on customer contact and service delivery.

It’s the premier annual conference dedicated to innovation and excellence in customer experience management in the APAC region.

What can you expect? Insightful sessions on trends and best practices, networking opportunities with industry leaders, and hands-on workshops to enhance your customer service strategies.

3. X4 Summit by Qualtrics

• When and Where: March 18-20 | Salt Lake City, US
• Who Is It For: CX, employee experience, and experience management professionals.

Hosted by Qualtrics, the global leader in experience management, this summit focuses on transforming customer and employee experiences through cutting-edge technology and strategies.

What can you expect? Inspirational keynotes, expert sessions, and networking with over 18,000 organizations already using Qualtrics' solutions.

4. All4Customer

• When and Where: April 1-3 | Paris, France
• Who Is It For: Marketing, customer relations professionals, and those interested in e-commerce, AI, and environmental sustainability.

This is a unique blend of strategy and innovation. The event explores the latest trends reshaping customer expectations and loyalty.

What can you expect? Exploration of new technologies and sessions on adapting major disruptions like AI and sustainability.

5. CX North America by Forrester

• When and Where: June 23-26 | Nashville, US & Online
• Who Is It For: CX professionals aiming to make customer experience a core organizational focus.

This prestigious conference helps broaden the influence of CX across ecosystems, offering actionable strategies and insights to elevate CX to the next level.

What can you expect? Workshops, industry research presentations, and keynotes from Forrester analysts and top CX executives.

6. Genesys Xperience

• When and Where: September 8-10 | Nashville, US
• Who Is It For: Professionals exploring the latest advancements in AI and customer journey management.

Learn how AI-powered experience orchestration can set you apart from competitors in an evolving digital landscape.

What can you expect? Sessions on AI, digital transformation, and customer journey innovation.

7. CX Retail Exchange USA

• When and Where: September 23-24 | Texas, US
• Who Is It For: Retail CX leaders navigating a rapidly changing market.

Gain strategies to maintain high-quality customer experiences in volatile retail environments.

What can you expect? Networking with top retail brands, workshops on adaptive CX strategies, and insights into cutting-edge retail technologies.

8. CS100 Summit

• When and Where: September 22 | Sundance Mountain Resort, US
• Who Is It For: Customer success executives and leaders.

This exclusive event, limited to 100 attendees, focuses on driving inspiration and innovation in customer success leadership.

What can you expect? Intimate discussions, leadership workshops, and strategic insights tailored for top-level executives.

9. Customer Contact Week Europe

• When and Where: October 6-8 | Amsterdam, Netherlands
• Who Is It For: European CX professionals and organizations embracing digital transformation.

The event introduces Europe’s first Customer Management Disrupt-a-Thon and offers strategies for leveraging automation and AI.

What can you expect? Cutting-edge insights, an awards ceremony, and over 100 expert speakers across the 3-day summit.

10. CX BFSI USA

• When and Where: October 15-16 | US
• Who Is It For: CX leaders in banking, financial services, and insurance.

Explore how digital innovation and personalization redefine CX in financial services.

What can you expect? Expert-led sessions, networking with peers, and insights into the evolving landscape of CX in BFSI sectors.

How to Choose the Ideal Customer Experience Conference?

It can be challenging to decide which customer experience (CX) conference to attend when there are so many options available. To make it simpler, here’s a clear explanation of how to choose the right one for you.

Reputation

Start by looking at how well-known the conference is. A good conference usually has expert speakers who are respected in the industry. It should also cover a variety of topics that are relevant and helpful for professionals like you.

Also, reviews or feedback from people who attended the event in the past should be checked to see if they found it useful.

Industry Diversity

The best conferences attract people from different industries, like retail, finance, healthcare, and technology. This mix helps you learn from new perspectives and ideas.

Look at the topics the conference will cover and see if they match what you’re interested in or what would help you grow professionally.

Networking Opportunities

Networking means meeting and connecting with other professionals.

A good conference will have special activities like small group discussions, social events, or one-on-one meetings where you can talk to industry leaders and peers. This is a chance to build relationships that might help you in your job or future projects.

Return on Investment

Conferences cost money and time, so it’s important to think about what you’ll gain compared to what you’ll spend. Look at the ticket price and other costs, like travel and accommodation.

Think about whether the knowledge, skills, and connections you’ll get are worth the money. Some conferences offer discounts if you book early, which can help you save.

How to Decide

To pick the right CX conference, focus on these four things: how respected the event is, how much variety it offers, how good the networking opportunities are, and whether the costs are reasonable for what you’ll gain.

By thinking about these points, you’ll find a conference that’s a great fit for you and your goals.