Gainsight
What is Gainsight?
Gainsight is a customer success platform that transforms customer data from various sources into insights. The data can be from anywhere - CRM, inside their product, ticketing software, and more. This helps businesses to take quick data-driven decisions. Unlike its competitors, Gainsight provides seamless integration with any other apps like Salesforce, Hubspot, Tableau, and more.
How does GainSight help the Customer Success team?
Its Customer Success platform - Gainsight CX, gives a holistic view of their customers, streamline workflows, and create meaningful reports. For example with their intuitive dashboards, CSM teams can now send quick reminders to accounts that are nearing renewal and reduce churn.
Gainsight Features:
C360
Gives a centralized and comprehensive view of your customer.
Health Scorecards
Helps to monitor and manage the health of customers. Remove guesswork by deriving signals from NPS and renewals.
Success Plans
Track goals, define success metrics, and easily show results in a presentation model. Create frameworks and templates for success to ensure developing consistent customer goals.
Report & Dashboards
You can set all reporting tools and business intelligence. Add filters, create visualizations like charts and graphs, email Gainsight dashboards to stakeholders, and even export reports as Excel and images.
Gainsight Survey Integration: Use Cases
Create contact details from responses
Create a new prospect or update the details of an existing customer from survey responses. You can automatically create a new record in your Gainsight database from SurveySparrow responses.
Enrich your CRM data with customer feedback
Create stunning customer experience programs by collecting NPS, CSAT, and CES feedback on contact and account level. For example, your CS Manager can trigger an NPS survey 90 days after the purchase of your product. Based on the NPS score, you can segment your customers, and provide them with appropriate service. Ultimately, improving your customer referrals and retention.
Capture customer feedback across any channel
Meet your customers on the channel they love the most. You can distribute your surveys across any platform like email, SMS, Whatsapp, Facebook, Instagram, and even on your website and app. For example, you can share a CSAT survey inside your app or on your website chat, right after a ticket is closed. This will help you to understand the quality of your service and reduce churn.
Automate at your desired frequency
You can schedule both your survey distribution and the syncing of your responses whenever and however you want them. You can configure one-time surveys or recurring periodic surveys at the frequency you desire. For example, you can schedule NPS surveys on a monthly basis or at the end of each quarter.
Auto-sync responses
You can sync your survey responses both in real-time or at the frequency you want. For example, after sharing your NPS survey you can sync the responses either one time or on a daily basis. This will help you to get in depth insights on how your customers feel about your product/service.
