Why Customer Intelligence is key to SaaS & IT retention

Every SaaS and IT services team faces the same challenges:

• Which features or solutions should we prioritize?
• Why are customers leaving?
• Are our latest updates making an impact?

We’ve been there too. And after helping countless companies solve these problems, we’re sharing what actually works.

Catch our session to learn:

• How to turn customer insights into smarter product & service decisions
• Ways to improve documentation, help articles, and support resources
• How continuous feedback strengthens customer-facing teams

No fluff. No guesswork. Just real strategies to reduce churn, improve adoption, and deliver what your customers truly need.