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The loyalty loop: Mastering repeat visits in hospitality

Oct 17, 2024

37 min

Speakers

Matthew Swanson

Director of Loyalty Marketing, Pechanga Resort Casino

Matthew Swanson

Director of Loyalty Marketing

Pechanga Resort Casino

Trent Ward

Director - Enterprise Growth

SurveySparrow

What you can expect:

How seasoned CX experts in hospitality identify and address critical touchpoints in the guest journey.
How to uncover deep insights from guest feedback across multiple channels.
Expert strategies to close the feedback loop and build lasting customer loyalty.
Practical tips on adapting to shifting guest preferences.

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The loyalty loop: Mastering repeat visits in hospitality