Speakers
Matthew Swanson
Director of Loyalty Marketing, Pechanga Resort Casino
Matthew Swanson
Director of Loyalty Marketing
Pechanga Resort Casino
Trent Ward
Director - Enterprise Growth
SurveySparrow
What you can expect:
- How seasoned CX experts in hospitality identify and address critical touchpoints in the guest journey.
- How to uncover deep insights from guest feedback across multiple channels.
- Expert strategies to close the feedback loop and build lasting customer loyalty.
- Practical tips on adapting to shifting guest preferences.
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