CX in 2026: What winning CX will look like?

The CX game has changed in 2026. Are we still playing by old rules?

If you’re a CEO, CX leader, or product head asking this question, this webinar is for you.

CX is entering a new phase. Expectations are no longer shaped by the last interaction, but by everything a customer remembers and what they expect a brand to remember too.

Most CX systems still react in the moment. They resolve tickets, send surveys, and personalize at the surface which is no longer enough. With AI changing how brands understand and anticipate customer needs, customers will expect brands to carry context across years, channels, and situations and use that to personalize their experience.

In this focused session, we show how CX is evolving as teams shift from responding to signals toward shaping outcomes. We’ll show you how the next wave of CX trends will redefine customer journeys.

By the end of the session you will know how to:

• Set CX goals that drive impact, anticipate expectations, and deliver measurable results in 2026
• Use Agentic AI to move from reactive CX to proactive, orchestrated experiences
• Build memory-rich personalization that carries context across time and channels
• Leverage customer feedback to quickly address pain points, prevent churn, and reduce friction at every touchpoint.

Who should attend?

Leaders in CX, product, marketing, or operations who are responsible for shaping customer strategy and preparing their brands for the next era of experience.