Ticket Management

Transform all customer interactions into actionable tickets, ensuring prompt resolution and making customers feel valued.

Streamline teamwork, assign experts, and accelerate feedback closure. Enhance collaboration with private notes and prioritize tasks effectively. Nothing slips through the cracks!

Enable your experts to focus on customers as we provide a unified view of your customer information. Accelerate feedback closure with real-time ticket tracking, workflows, alerts, and canned responses for swift resolutions.

Convert incoming customer emails into tickets and respond to them promptly. Consolidate the entire interaction history with your respondents, just like an organized email inbox.

Set customized working hours for particular groups to optimize productivity, and eliminate the hassle of coordination across different locations. Embrace tailored schedules that suit your team's unique needs.

Ensure all your team members are kept informed by enabling email notifications to receive timely updates on any changes throughout the ticketing lifecycle. Hence, never missing a beat!

Customize your ticketing process effortlessly by creating personalized ticket fields that perfectly align with your unique workflow. Simplify ticket management like never before.

​​Gain full visibility and control over your support tickets from a unified dashboard, allowing you to efficiently track, prioritize, and resolve customer inquiries.

Customize service level agreements (SLAs) for your tickets to ensure clear service commitments between you and your customers. Get clear notifications and actionable steps for every commitment you make.

Automate routine tasks with workflow automation, freeing up your agents' time to focus on timely customer responses and exceptional support.