Course Exit Survey Template

Features of this course exit survey template

Quantify Course Exit Feedback With Rating Scale Questions

Quantify student feedback using rating scale questions. Make your scale visually appealing by incorporating icons. Our builder offers a variety of icon options to choose from. Rating scale questions simplify the feedback process for students, while the quantified responses provide measurable data to track improvements over time.

Understand Sentiment With Open-Ended Questions

Open-ended responses in large volumes can be challenging to interpret. Our sentiment analysis feature helps you gauge the emotions of the majority of your students. Once you enable this feature for open-ended questions, a word cloud will highlight the most commonly used words in student responses, making it easier to understand their sentiments.

Collect Global Feedback Using Google Translate

With our in-built Google Translate feature, you can translate your course exit survey into over 130 languages with just one click. Multilingual surveys allow you to gather feedback from students worldwide, making it easier to collect diverse and global insights.

What are the benefits of conducting a course exit survey?

From the moment a student is onboarded for a course, there are several touchpoints for collecting feedback, including post-onboarding, early-course, mid-course, assignment feedback, lesson-level feedback, and end-of-course feedback.
However, many training institutes overlook a critical touchpoint – when a student leaves the course due to dissatisfaction.

Course exit surveys are especially effective because the feedback is immediate and specific.

Here are some additional benefits of course exit surveys:

• Since the feedback is collected right when a student leaves the course, it provides a clear understanding of where the course may be falling short and needs improvement.
• This feedback also allows instructors to enhance their teaching skills. If a student exits the course due to the instructor’s performance, they can highlight the specific areas needing improvement, helping instructors grow and become better at their jobs.
• Course exit surveys promote a culture of continuous improvement. By consistently collecting feedback from students who leave the course, you gain insights into areas for enhancement, leading to better course quality over time.
• An added benefit is that these surveys can unexpectedly help improve student retention rates. When students feel heard through exit surveys, they may reconsider and rejoin the course.

Course exit survey questions to include in your survey

For students who left the course midway due to disappointment, it's important to ask questions that uncover the specific reasons for their departure while also encouraging constructive feedback.

Use the following questions to customize our course exit survey template

General Feedback on the Course:

• What was your main reason for leaving the course?
• At what point in the course did you start feeling dissatisfied?
• Was the course content different from what you expected? If so, how?
• What aspects of the course did not meet your expectations?
• Were there specific topics or modules that led to your decision to leave? If yes, which ones?

Instructor and Support Feedback:

• How would you rate the instructor’s effectiveness in delivering the content?
• Did you feel supported by the instructor and course staff throughout your time in the course?
• Was the instructor’s feedback on assignments or questions timely and helpful?
• Were there any particular areas where you felt the instructor could have improved?

Course Structure and Content:

• How did you feel about the pacing of the course (too fast, too slow, just right)?
• Was the course structure easy to follow, or did you find it confusing?
• Were the course materials (videos, readings, etc.) helpful and relevant? If not, what could have improved them?
• Did you encounter any technical difficulties or platform issues that contributed to your decision to leave?

Learning Experience:

• Did you feel engaged and motivated by the course content? If not, what led to your loss of motivation?
• Was the workload manageable, or did you find it overwhelming?
• Did the course fail to address specific topics or skills that you were expecting to learn?

Personal Experience and Improvement Suggestions:

• Were there any personal challenges (e.g., time constraints, external commitments) that influenced your decision to leave?
• What could have been done differently to improve your overall experience and keep you enrolled in the course?
• Would additional support (e.g., tutoring, more interaction with the instructor, peer discussions) have helped you stay in the course?
• What is one thing we could change that might encourage you to re-enroll or complete the course?