Vendor Satisfaction Survey Template
Use this vendor satisfaction survey template to collect feedback from your vendors and suppliers on their experience of working with you. The survey asks questions regarding order managing processes, payment clearance, representative behavior, etc. The conversational interface and mobile-friendliness of the survey help you get better completion rates.
How to use this vendor satisfaction survey template?
Enhance vendor experience with this vendor satisfaction survey template
Benefits of using the Vendor Satisfaction Survey Template
Conversational UI
Add emojis, gifs, interactive messages, pictures, and videos to your vendor satisfaction survey to make it engaging for respondents. Use pictures, and gifs, from the built-in Unsplash and Giphy library. A conversational survey will help you engage the vendors in an interaction and get candid feedback from them.
Mobile-First Design
Vendors or suppliers can fill out the survey on any device, be it smartphones, desktops, laptops, or any kiosk. The responsive design adjusts itself to the screen size giving the respondents a seamless experience. With CSS customization features, you can further add responsive custom elements in the background.
Personalize the form
Build concise vendor feedback surveys with a touch of personalization. Use skip/display logic to make the questions appear based on the previous response. This helps you ask only relevant questions and make the survey shorter. Use custom params to call the vendor’s name during the survey.
Send Reminders
Configure reminders for partial and non-responders through our platform. Set up time intervals for reminders once and the platform will send them automatically to vendors through emails. Personalize reminder emails and compel the vendors to complete their feedback within time. Get better data, get actionable insights.
Sentiment Analysis
Know the exact emotions of your vendors by enabling sentiment analysis for open-ended questions. You will get a word cloud in the dashboard that highlights the most frequently used words in open-ended responses. By analyzing the word cloud, you can pinpoint the issues and work on them to improve vendor experience.
Ticket Management
Ticket management features allow you to create tickets based on survey responses. If any vendor has given a negative feedback, then you can create a ticket instantly and share it with your team. Each ticket can be tracked, prioritized, and resolved, providing a streamlined approach to handling all vendor-related issues.
FAQs about Vendor Satisfaction Survey Template
What are the key components of a vendor satisfaction survey?
Key components often include questions about product/service quality, communication, responsiveness, timeliness, and overall satisfaction. Additional aspects may cover specific vendor performance indicators relevant to your industry or business.
In what format can I share the survey with vendors?
This vendor satisfaction survey template can be customized into two formats. One is conversational, with one question per screen. The second is a single-page survey. Single page design is suitable for short and quick surveys. Conversational style goes well for longer surveys.
Can I analyze the survey results in real time?
Yes, you can track responses and get actionable insights through a visually easy-to-read dashboard. You can make use of graphs, charts, and widgets to view vendor feedback from different perspectives.
Sample vendor satisfaction survey questions
- How do you rate our process of providing you with information about the work?
- How would you rate our payment clearance process?
- How satisfied are you with the process of managing the orders and SOWs?
- Was our company representative knowledgeable enough?
- How satisfied were you with our legal and regulatory requirements?
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