Privacy Policy

Thank you for using SurveySparrow services or visiting our website. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

 

For Survey Creators

Your survey data is yours. SurveySparrow grants you the admin role to make it private or public as you wish. We don’t sell or use survey responses collected by you unless you give us the permission.

We safeguard survey respondents’ email addresses and the email addresses collected by you. We don’t use or sell the email addresses without your direction or against our policy.

The security of your personal information and data are important to us. We store them securely. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at support@surveysparrow.com.

Survey data is stored on servers located in the United States. We will process your survey data on your behalf and under your instructions.

 

For Respondents

Surveys are administered by survey creators. We host the surveys on our website or app and collect the responses that you submit to the survey creators. If you have any questions about a survey you are taking, please contact the survey creator directly as SurveySparrow is not responsible for the content of that survey or your responses to it.

The anonymity of your responses depends on how the survey creator has configured the survey.

We don’t sell or share your responses to third parties advertisers or marketers. However, the policy might be different with the survey creator. So you’re advised to check with them.


What personal information do we collect from the people who visit our blog, website or app?

We have listed below what kind of information we collect when you visit, sign up and use our website or services. The sections afterward describe what we do with this information.


Information we collect directly from you:

Registration information

When you register an account on surveysparrow.com, we collect your username, password, and email address.

 

Billing information

When you make a payment on surveysparrow.com in your preferred payment method, you’re required to provide billing details, such as a name, address, email address and financial information. If you provide a billing address, we will regard that as the location of the account holder.


Account settings

You can set preferences on account settings page regarding your default language, timezone and communication preferences.


Address book information

You can import email addresses into the panel and make use of it to invite people to take part of your surveys. We don’t use the email addresses you have stored for our own purposes.

 

SurveySparrow data

We store your survey data (questions and responses) for you.

 

Other data

We collect information from you through testimonials, forms or information you intentionally share with us in other contexts.

 

We don’t share or abuse your respondents’ email addresses.

SurveySparrow will not email your survey respondents or subscribers in your list except at your direction. We don’t sell or share email addresses in your list to any third parties.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


     • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
     • To improve our website or services in order to better serve you.
     • To allow us to better service you in response to your customer service requests.
     • To administer a contest, promotion, survey or other site feature.
     • To quickly process your transactions.
     • To ask for ratings and reviews of services or products.
     • To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:
     • Help remember and process user’s chosen plan.
     • Understand and save user’s preferences for future visits.
     •Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.



Third-party disclosure

We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website or service hosting partners and other parties who assist us in operating our website or services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website, stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:
     • On our Privacy Policy Page
Can change your personal information:
     • By emailing us
     • By logging in to your account

Does our site allow third-party behavioral tracking?
Yes, it’s important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.


Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13?
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act of 2003

We collect email addresses in order to:
Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We will:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.


How to contact us?

If you have any question regarding our privacy policy, feel free to send us an email at privacy@surveysparrow.com.