Refine experiences with the right plan.
Flexible. Scalable.

Annual Quarterly
Elite

Opted by businesses looking for a custom solution. Contact us for a personalized quote.

Everything in Enterprise +

Custom Data Center (US/EU)

Minimum 10 Users

Single Sign-On (SSO)

IP Whitelisting

Sub Accounts

Customized Billing

Enterprise

All-rounder solution for your enterprise. Elevate your experience management.

Starting At

$

Per Month

Everything in Business +

200000 Responses

NPS® Workflows

NPS® Trends & Dashboard

SMTP Relay

User Management

10 Users Included

63% of businesses choose this
Business

Perfect for small teams. Premium features to grow your business seamlessly.

Starting At

$

Per Month

Everything in Premium +

50000 Responses

White Label Surveys

Salesforce & Hubspot Integration

Smart Contact List

Quizzes

2 Users Included

Premium

Ideal for professionals. Meet all your survey requirements at once.

Starting At

$

Per Month

Everything in Basic +

10,000 Responses Per Month

Unlimited Display & Skip Logics

Multilingual Surveys

Reminders

Accept Payments

Schedule Reports

Compare All Plans
Basic

All the integral features to get started with data collection.

Starting At

$

Per Month

Everything in Free +

Unlimited Questions

1000 Responses

Display Logic

Scoring

Share via Email, Social, Web URL, Widget, QR Code

Free

Everything you need to set your survey project in motion. Get a feel of the tool.

100 Responses Per Month

10 Questions Per Survey

Embedded Survey

Advanced Reports Filters

1500+ App Integrations with Zapier

*Scheduled to release in 2 to 4 weeks. $ is USD

CX Enterprise

Go beyond NPS®. Measure customer experience across every touchpoint.

Starting At

$

Per Month/Billed Annually

Everything in CX Premium +

200000 Responses

Unlimited Dashboard Widgets

10 Users included

NPS, CSAT, CES, 5-STAR surveys

10+ Distribution channels

Executive Dashboard*

Drip Surveys

Advanced Reporting & Analytics

Customer experience performance

Multilingual Surveys

Post-feedback actions ‌

White-labelled email & surveys

Mutual NDA

Role-based Access & Permissions

Data center choice (US/EU)

IP White listing

Dedicated Customer Success

Most Popular
CX Premium

Everything you need to set up an all-encompassing customer loyalty and experience program.

Starting At

$

Per Month/Billed Annually

Everything in CX Basic +

25000 Responses

Up to 10 Dashboard widgets per NPS

5 Users Included

NPS Workflows

Score based workflows

Segments*

Custom Domain

Custom Alerts

Single Sign-on

Additional Questions

Import historical NPS® Data

CX Basic

Take the first step towards building customer loyalty and retention.

Starting At

$

Per Month/Billed Annually

5000 Responses

Up to 5 Dashboard widgets per NPS

2 Users Included

Insightful Dashboard

NPS® Sentiment Analysis

NPS® Word Cloud

NPS® Trend

Survey Throttling

Integrations

Webhooks

Custom Fields

Tagging

*Scheduled to release in 2 to 4 weeks. $ is USD

Most Popular
360° Enterprise

Ideal for 500+ employee size. The complete employee experience management suite.

Everything in 360° Business +

Includes 100 assessments

Includes 10 admin users

Executive Dashboard*

Employee NPS

eNPS® Workflows

eNPS® Trends & Dashboard

eNPS® Sentiment Analysis

eNPS® Word Cloud

Survey Catalog

Customer roles & permissions

LDAP/Active Directory Integration

Role-based Access & Permissions

Single Sign-on (SSO)

IP Whitelisting

Data center choice (US/EU)

Mutual NDA

Customer Success Manager

360° Business

Ideal for 50+ employee size. 360 evalutation, employee check-ins & reporting, standups.

Starting At

$

Per Month/Billed Annually

Everything in 360° Basic +

Includes 30 assessments

Includes 5 admin Users

Quizzes and Assessments

Expressions/formula field

Request feedback

Private & Public updates via Slack/MS Teams

Check-ins & Reporting (email, embed, slack & teams)

Multilingual Surveys

White-labelled email & surveys

Custom Domain

Custom HTML & CSS

360° Basic

Ideal for employee size upto 50. Conduct performance evalutation and personal development plans.

Starting At

$

Per Month/Billed Annually

Includes 10 assessments

Includes 2 admin users

Engagement surveys

Experience surveys

Pulse Surveys

Recurring Surveys

Filter and compare results

Survey Notifications

Survey Scheduling

Set Auto-Close Date

Automatic Reminders

Manual Reminders

Self Reviews

Peer Reviews

Manager Reviews

Personal Development Plans

Employee friendly feedback reports

Employee portal

*Scheduled to release in 2 to 4 weeks. $ is USD

Agency Plan

Custom made solutions to fit Agencies & Consultants

  • One central account. Unlimited client sites.

  • Scalable solution that fits your ecosystem.

  • Invite multiple clients to manage their market research & experience management programs.

  • Toggle multiple client accounts, hasslefree.

  • Flawless Branding features with unique permissions for each of your clients.

  • Work simultaneously with your clients & agency users to get the surveys out-the-door & analyze the reports.

  • Clone any survey from your agency account to the client account*

Customize your plans. All the Add-ons you’ll need.

Additional Users

Bring your team on board. Add any number of users.

Contact Us

Subaccounts

Any number of subaccounts, all under a single parent. For Business plans & above, billed annually.

Contact Us

SMS Share

Reach anyone, anywhere, anytime. Rope-in your SMS provider.

Contact Us

360 Assessments

Generate custom performance reports with growth plans. For Business plans & above, billed annually.

$15
Per Assessment

Offline Devices

Kiosks, terminals, devices. Any number that you’ll need in the offline mode.

$10
Per Device
Per Month

Raise API Limit

Connect with custom apps. Power through with a raise in API limit.

$49
Per 1000 API’s
Per Day

Start your free trial today

Try for Free Request Demo

SurveySparrow
for Startups

We’re a startup as well. We know how challenging it can be. Join our program along and get $2000 Credit, all for just $500.

Apply Now

SurveySparrow
for Education

Learn today, grow tomorrow. We want to help you build a better future. 50% off for students.

Contact Us

SurveySparrow for
Not-for-profit Organization

Our heart is with the folks who make a difference to the community. Let us run along, together. 15% off for NGOs.

Contact Us

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20,000+ Customers.108 Countries.

Frequently Asked Questions

A user, aka a seat, is a person in your company or from outside who's able to log in to your account and use all or some of the features of the app, depending on their administrative rights.
You can easily create a free account without a credit card. After you create an account with SurveySparrow, you can explore all the features available in our Enterprise plan during the 14-day free trial period.
You get access to the Enterprise plan during your trial with a limit of up to 100 responses.
When the free trial ends, you will be automatically downgraded to the Free plan and won’t be able to access the features in the paid plans. However, you can upgrade anytime as per your requirement and access our best-in-class features.
Absolutely! All your records are private, secure and therefore can be viewed & used only by you.
We accept Visa, Mastercard, Discover, American Express, Amex, and Diner's Club. To pay by check, wire transfer, or ACH, please reach out to support@surveysparrow.com.
Payments on SurveySparrow are powered by Stripe.com. Your credit card information never reaches our servers and is never stored there. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
If your business requires service providers to have a W-9 form on file for tax records, please reach out to us on support@surveysparro.com.
SurveySparrow is a subscription-based service, which means that your plan auto-renews every quarter or year (depending on the term you choose).
SurveySparrow admins can change the subscription level. There are two options when downgrading from a paid subscription to the Free subscription:

1. We can automatically downgrade you to the Free subscription at your next renewal date. Your subscription will remain active at its current level until the end of the billing period that you’ve already paid for.
2. Alternatively, you can downgrade to the Free subscription immediately. If there is more than one day until your renewal date, we will adjust the remaining balance on your account pro-rata and hold it on your account as a credit. You can use that credit towards reactivation of your paid subscription in the future.
We do not offer refunds.
No, we do not have any cancellation fees.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

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