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The feedback formula: Turning every interaction into growth
4th Sep, 2025 | 5th Sep, 2025
Back to Webinar Home
4th Sep, 2025 | 5th Sep, 2025
How can you turn every customer interaction into actionable growth?
Join us on September 4 (Cantonese) or September 5 (English) at 3 PM HKT for a joint session from Finda Cloud and SurveySparrow. We’ll kick off by mapping the end-to-end customer journey, then show you how to capture feedback at every touchpoint using SurveySparrow’s survey toolkit—classic, conversational, and AI-driven surveys. By the end of this 1-hour session, you’ll see how to centralize all feedback in one modern CX hub and set the stage for continuous improvement.
Key Takeaways:
Note: This webinar is the first of a 5 part series on elevating your CX—from feedback collection to business impact.
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如何將每次客戶互動轉化為可付諸行動的增長機會？
歡迎於 9月4日（廣東話）或 9月5日（英語）下午3時（香港時間），參加由 Finda Cloud 與 SurveySparrow 聯合舉辦的網絡研討會。我們將從全程客戶旅程入手，示範如何運用 SurveySparrow 的調查工具包──傳統問卷、對話式調查及 AI 驅動調查──在每個觸點收集反饋。於 1 小時內，你將學會如何將所有反饋集中至一個現代化 CX 中樞，為持續優化奠定基礎。
重點收穫：
旅程規劃：識別關鍵觸點，並選擇最合適的調查類型。
AI 參與：利用對話式及 AI 驅動調查，獲取更深入、可行動的洞察。
統一反饋：使用 SurveySparrow 界面，將所有回覆匯聚至單一客戶體驗指揮中心。
備註：此網絡研討會為五部分系列的首節，助你提升客戶體驗──從反饋收集到業務影響。
