The feedback formula: Turning every interaction into growth

How can you turn every customer interaction into actionable growth?

Join us on September 4 (Cantonese) or September 5 (English) at 3 PM HKT for a joint session from Finda Cloud and SurveySparrow. We’ll kick off by mapping the end-to-end customer journey, then show you how to capture feedback at every touchpoint using SurveySparrow’s survey toolkit—classic, conversational, and AI-driven surveys. By the end of this 1-hour session, you’ll see how to centralize all feedback in one modern CX hub and set the stage for continuous improvement.

Key Takeaways:

• Map your journey: Identify critical touchpoints and choose the right survey type.
• Engage with AI: Leverage conversational and AI-driven surveys for deeper, actionable insights.
• Unify feedback: Use SurveySparrow’s interface to bring all responses into a single CX command center.

Note: This webinar is the first of a 5 part series on elevating your CX—from feedback collection to business impact.

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如何將每次客戶互動轉化為可付諸行動的增長機會？

歡迎於 9月4日（廣東話）或 9月5日（英語）下午3時（香港時間），參加由 Finda Cloud 與 SurveySparrow 聯合舉辦的網絡研討會。我們將從全程客戶旅程入手，示範如何運用 SurveySparrow 的調查工具包──傳統問卷、對話式調查及 AI 驅動調查──在每個觸點收集反饋。於 1 小時內，你將學會如何將所有反饋集中至一個現代化 CX 中樞，為持續優化奠定基礎。

重點收穫：

旅程規劃：識別關鍵觸點，並選擇最合適的調查類型。

AI 參與：利用對話式及 AI 驅動調查，獲取更深入、可行動的洞察。

統一反饋：使用 SurveySparrow 界面，將所有回覆匯聚至單一客戶體驗指揮中心。

備註：此網絡研討會為五部分系列的首節，助你提升客戶體驗──從反饋收集到業務影響。