About

Kollective is a UK-based boutique CX consultancy that helps enterprise organisations put the customer at the heart of commercial decision-making. Combining behavioural science and data science, they build analytical systems that tie customer loyalty and service quality directly to revenue — serving sectors including retail, hospitality, luxury goods, aviation, and healthcare.

Their proprietary suite of Engines — CX Value Engine™, PulsePoint™, and PersonaCX™ — enables organisations to detect service quality issues, diagnose high-impact touchpoints, and allocate investment where it drives the greatest ROI. With a track record spanning Fortune 500 companies and assets reaching $18B in sales valuation, Kollective bridges the gap between customer insight and board-level action.

Services Offered

• Customer experience strategy advisory across retail, hospitality, luxury, aviation, and healthcare
• CX analytics and ROI measurement using proprietary Engines (CX Value Engine™, PulsePoint™, PersonaCX™)
• Behavioural science and data science-led customer needs analysis
• Employee and customer experience (EX/CX) diagnostics for service-profit health
• SurveySparrow implementation and survey programme design for continuous feedback collection
• Executive and board-level CX impact reporting and investment allocation advisory