NPS Software
Run NPS faster. Get clear answers instantly—with built-in AI
Launch NPS easily, spot loyalty changes early, and act before they impact retention.
TRUSTED BY BEST-IN-CLASS BRANDS
150+
New surveys created every day
3M+
Surveys sent out a year
4.4
G2 ratings
Why NPS software matters for your business
Spot early signs of customer dissatisfaction
Focus effort on fixes that improve retention
Understand what drives loyalty and what erodes it
Act on feedback before customers leave
Show the impact of experience on revenue
Launch NPS surveys in minutes
Ask the right questions, faster
Launch NPS surveys quickly without overthinking the setup. AI helps structure questions and follow-ups, so surveys are easy to create and answer.
Create
Ask the right questions, faster
Launch NPS surveys quickly without overthinking the setup. AI helps structure questions and follow-ups, so surveys are easy to create and answer.
Customize
Make surveys feel familiar
Keep NPS surveys aligned with your brand identity. Customize with logos, colors, and domains, and deliver them in your customers’ language to build trust.
Distribute
Reach customers where they already are
Collect NPS feedback across channels. Send surveys via email, SMS, WhatsApp, in-app, web, or mobile — where customers are most likely to respond.
Run the right NPS survey at the right time
NPS Insights
Understand your NPS at a glance
Get clear, ready-to-act insights without manual analysis. Share dashboards with leadership, and get alerts when NPS changes, so teams can step in before issues grow.
Achieve your NPS goals with clarity
Key Driver
Recover from a low NPS. See what to fix first and focus on changes that will improve your NPS fastest.
Topic Analysis
Proactively prevent churn. Instantly spot what’s pushing customers away across pricing, support, product, and more, so you can act early.
Deep Dives
Improve NPS by growing loyalty. Understand what makes customers loyal and scale what’s already working across products and regions.
Key Driver
Recover from a low NPS. See what to fix first and focus on changes that will improve your NPS fastest.
Topic Analysis
Proactively prevent churn. Instantly spot what’s pushing customers away across pricing, support, product, and more, so you can act early.
Deep Dives
Improve NPS by growing loyalty. Understand what makes customers loyal and scale what’s already working across products and regions.
Works with your existing stack
Plug NPS into tools you already use so NPS insights flow into everyday workflows without extra setup or custom work.
Help that goes beyond setup
Get hands-on support from people who understand NPS deeply. From rollout to best practices, turn feedback into action.
Trusted by brands, loved by customers.
SurveySparrow drove us from 3 stars to 4+ in 95% of properties and lifted NPS by 30%.
Sudarshan Rajan
Business Head at Truliv
We’ve seen a 10% increase in NPS after using SurveySparrow to capture direct, ground-level feedback. Embedding surveys in-app allowed us to reach the right users and focus on areas that truly needed improvement. The platform’s flexibility, ease of use, and actionable insights have directly shaped our product decisions. Plus, the support has been outstanding throughout. We’d recommend SurveySparrow to any team looking to turn real user feedback into meaningful, measurable improvements.
Shivam Maheshwari
Product Evangelist at Exotel
We use SurveySparrow for our client’s NPS and CSAT surveys, and it's been a great experience so far. The ease of access and user-friendly interface make it a breeze to use. Their customer service has been incredibly responsive and quick to resolve any queries we have.
Suraj Dandekar
Chief of Staff - CS, Asia, Capillary Technologies
Frequently Asked Questions
Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. It’s based on a single rating question:
“On a scale of 0–10, how likely are you to recommend <your brand> to a friend or colleague?”
This rating is typically followed by an open-ended question to understand the why behind the score — helping you uncover drivers of satisfaction, frustration, and potential churn.
NPS gives you a clear pulse on overall customer experience and brand loyalty.
It depends on the kind of insight you’re looking for:
1. Transactional NPS
Send it immediately after a key interaction like support, onboarding, or a purchase. This helps you understand how customers felt about that specific moment.
2. Lifecycle NPS
Send after a complete journey phase, like onboarding or feature adoption, to see how customers felt about the experience end to end.
3. Relationship NPS
Send it monthly or quarterly to track overall loyalty and long-term sentiment toward your brand.
Improving NPS requires a systematic approach: collect feedback → understand why → take action → measure impact.
SurveySparrow supports this end-to-end — from gathering insights to ticketing and closing the loop — so your improvements translate into higher retention and lower churn.
Most tools only measure NPS — SurveySparrow helps you improve it by giving you the immediate steps to act on.
Yes. You can sign up and explore SurveySparrow free for 14 days — no credit card required.
You’ll be able to:
- Create and send NPS surveys
- Analyze results in real time
- Try automations and workflows
This helps you evaluate whether it fits your customer experience goals before upgrading.
