## NPS® Calculator

Here’s how to calculate your NPS® score — Subtract the percentage of detractors from your promoters. For
example, if 70% of your NPS® survey respondents are promoters, 20% are detractors, and 10% are passives, your
Net Promoter Score℠ (NPS®) would be 70 - 20 = 50.

Worry not! We’ve applied the NPS® formula for you. Use our Free NPS® Calculator to calculate

##### Promoters

NPS® promoters are customers who
respond with a score of 9 and 10

##### Passives

NPS® Passives are customers who
respond with a score of 7 and 8

##### Detractors

NPS® Passives are customers who
respond with a score of 6 and less

##### Your Net Promotor Score is

(% of Promoters - % of Detractors)

## Calculate your NPS® Score in Seconds!

NPS® surveys are the perfect way to measure customer satisfaction. Take your
business to the next level with our Free NPS® tool!

CREATE FREE NPS® SURVEY

## What is a Good NPS® Score?

A good NPS® score is anything above 50. NPS® is calculated on a scale of 0-100, with a score of 50 indicating
that half of the customers are promoters and half are detractors. Scores above 50 are considered good, while
scores above 70 are considered excellent.

## Absolute Method

When you are analyzing your NPS® using the absolute method, any score above 0 is deemed a great score. A positive score means that your customers are willing to stick to your brand and recommend it whole-heartedly.

## Relative Method

In this method, your NPS® is benchmarked with the industry value to understand where you stand compared to your competitors. It is always a good practice to benchmark your NPS® to self-evaluate and identify your biggest competitors.

## How to Calculate NPS® (Manually) NPS® Formula

To calculate NPS®, subtract the percentage of detractors from the percentage of promoters. This will give you your NPS® score. For example, if you have an NPS® score of 30, 30% of your customers are detractors and 70% are promoters.

X

100

## Interpreting NPS® Scores

Interpreting your NPS® score can be tricky, as it is on a scale of 0-100. However, a good way to think about NPS® is that anything above 50 is good, while anything above 70 is excellent. NPS® can also be used as a KPI if it is tracked over time to see how customer experience is improving.

## Spot Trends

The best way to spot NPS® trends is to track NPS® over time. This will allow you to see whether customer experience is getting better or worse. To track NPS®, simply calculate NPS® at regular intervals and track the results. NPS® can be an extremely useful metric for businesses of all size.

## Close NPS® Feedback Loop

After your NPS® score calculation, the next step is to close the feedback loop. This means contacting customers who gave you a low score and asking them why they were unhappy. This can be a difficult process, but it is essential to to convert your detractors to promoters.