Arista Networks
Arista Networks is an industry leader with its innovative data-driven, secured client-to-cloud networking solutions designed for large data center/AI, campus networks, and routing environments. They deliver cutting-edge solutions to meet the ever-evolving demands of data centers and cloud computing environments. Their innovative products and services empower organizations to build scalable, high-performance networks that are both resilient and efficient. At the core of their mission is a commitment to excellence and customer satisfaction, driven by Arista's exceptional Technical Assistance Center (TAC).
Arista TAC is dedicated to providing unparalleled support and expertise, ensuring its customers achieve optimal network performance and reliability. Their team of highly skilled engineers offers rapid response time and proactive solutions, setting them apart as the industry leader in customer support. With Arista TAC, you are not just getting a service, you are partnering with a team committed to your success.
Redefining Excellence With World-Class Support
World-class Products with World-class Support
With an average rating of 9.5 out of 10, Arista's support is truly world-class, embodying a customer-first approach.
Source Arista NPS Survey
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Arista Post Sales Support: A Cut Above the Rest!
A remarkable 99% of respondents have rated Arista's support “much better” than other networking vendors.
Source Arista NPS Survey
Validated by SurveySparrow
Arista Software: Architected for resiliency and programmability
Boasting a 95% customer satisfaction rating for product quality and reliability, it's the undisputed champion in the industry!
Source Arista NPS Survey
Validated by SurveySparrow
Arista's TAC: Exceptional Support at Speed
Arista's customers recognize them for delivering exceptional support with unmatched expertise and speed, with 96% of respondents rating us highly for our support response time.
Source Arista NPS Survey
Validated by SurveySparrow
A lot of facts?
Let's read the real voices
“Quick response times and expert solutions, ensuring efficient and reliable assistance.”
Network Engineer
Cloud Titan
Verified by SurveySparrow
Extremely satisfies with the Time to Problem Resolution.“Quick response”
Network Operations
Financial Services
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“Continuity of service. I know that when I open a case that I am going to get the same handful of people that I have worked with in the past.”
Network Consultant
Cloud Titan
Verified by SurveySparrow
“Quick response + knowledge level by/of TAC team.”
VP - Network Engineering
Financial Services
Verified by SurveySparrow
“Availability, Response time, Professionalism and knowledge of the engineers. In short Everything!”
Network Engineer
High-Tech
Verified by SurveySparrow
“My support has been excellent, response times are great.”
Network Engineer
Healthcare
Verified by SurveySparrow
“Responsiveness, thoroughness, follow-through,and they seem to be empowered to dive in, use their skills and knowledge, and make decisions themselves. i.e., they are trusted by both us and their management.”
Network Engineer
Cloud Titan
Verified by SurveySparrow
“Quick and fast response to queries.”
Sr. Network Engineer
Cloud Titan
Verified by SurveySparrow
“Quick response and always helpful and knowledgeable.”
System/Network admin
Media & Entertainment
Verified by SurveySparrow
More About Arista TAC
At Arista Networks Technical Assistance Center (TAC), we prioritize excellence in customer support. Our global team of Tier-3 engineers provides immediate, expert assistance 24x7x365 . Customers can expect rapid issue resolution , innovative problem-solving, and a seamless support experiencedriven by our commitment to excellence and continuous improvement .
Trust Arista TAC to drive your success with unparalleled technical expertise, reliability, and a customer-first approach that sets us apart in the industry.
Live Webinar
Master Network Troubleshooting with Arista Experts! Sign up for the TAC Webinar Series now and turn network complexity into clarity and confidence for free!
TAC Custom Training
Unlock your team's full potential with TAC Custom Training—tailored to fit your network needs. Contact us now to transform your troubleshooting skills and optimize network performance!
Arista Community Central
Explore More with Arista! Dive deeper into the world of network solutions by visiting our Community Central page . Discover resources, connect with experts, and elevate your networking knowledge today!
Wish to know all about NPS?
Ranging from -100 to 100, Net Promoter Score is calculated by asking one single question, “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”
Based on the rating given, the respondents fall into three categories- Promoters, if they gave 9 or 10, Passives, if it was 7 or 8, and Detractors, if they entered anything less. It's such a simple business metric, yet the insights uncovered, if done correctly, will keep turning your customers into promoters, and the ripple effect can lead to more revenue growth over time.
Here's the Complete Guide
NPS is not just a metric. It is a journey.
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