Voice Transcription
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Capture feedback effortlessly with voice transcription. Boost completion rates by letting customers talk instead of type while you uncover frustrations, celebrate delight, and understand the sentiment behind every response.
Voice to text Transcription
Convert voice into text instantly while customers respond. Save them the effort of typing, and get accurate transcripts you can trust for analysis.
Understand Sentiment
Understand sentiment that plain text can’t show. Hear the tone behind the words and understand what your customers truly mean.
Enrich Responses
Convert transcribed responses into structured, actionable data with Enrich. Use AI or built-in formulas to analyze sentiment, summarize feedback, and organize responses instantly with no extra tools needed.
Multilingual support
Let customers respond in any language with multilingual voice transcription. Capture accurate transcripts across languages so feedback stays inclusive, clear, and ready for analysis.
In surveys, transcription is the process of converting spoken responses into written text so feedback can be easily analyzed and acted upon.
Voice transcription automatically turns customers’ spoken feedback into accurate text in real time, making responses faster to give and easier to review.
The core steps are:
Capture the audio response.
Convert speech into accurate text.(automatic in SurveySparrow)
Review or analyze the transcribed feedback and act on it.
The purpose is to make spoken input clear, searchable, and ready for analysis helping you understand customer feedback without manually listening to every recording.
