Custom workflows
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Build condition-based workflows that detect critical feedback, trigger alerts and perform tasks, so the right team acts without delays. Close the feedback loop at scale and make customers feel heard.
Alerts and Triage
Trigger alerts for urgent feedback and forward it to internal teams via Slack, Microsoft Teams or email. Keep the right people informed about high-priority issues so they can act immediately.
Automated Ticketing
Create trackable tickets from survey feedback automatically. Instead of manual hand-offs, negative feedback is picked and resolved by the right team consistently.
Follow-up Surveys
Auto-send follow-up surveys to respondents based on their specific feedback. Understand the root causes with direct answers, not guesswork.
Response Tagging
Label feedback with pre-set tags the moment it comes in. Turn raw feedback into analysis-ready data, without manually reading it all.
Webhook Triggers
Use webhooks to push fresh feedback into your internal systems. Ensure all your systems are updated with current customer context.
