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CogniVue

Discover hidden insights with AI. Drive action.

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Turn unstructured, siloed customer feedback into precise, actionable insights. 
Listen at scale, extract intelligence, and make smarter decisions, faster.

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Key Driver Analysis

Understand the ‘why’ behind metrics

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Unearth the root causes impacting customer satisfaction. Our advanced analytics pinpoint what truly matters in your CX metrics, helping you prioritize efforts and make smarter decisions – fast.

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Topic Extraction

Find what matters, instantly

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Skip manual tagging forever. CogniVue automatically sorts your incoming feedback based on industry specific topics or create your own. Focus on insights, not busywork.

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Topic Drill-down

Get to the granular sentiments, easily

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Gain a nuanced understanding of customer sentiment, from drilled-down data. CogniVue analyzes customer feedback by topic, revealing exactly how your customers feel about different aspects of your brand.

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Omnichannel Listening

Listen across channels, effortlessly

Break down data silos. CogniVue listens across all your customer touch points and extracts powerful insights from scattered feedback into a consolidated view.

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Hidden Topics

Spot underlying trends as they emerge

Always be a step ahead to identify customer needs. CogniVue spots hidden trends and previously missed topics of conversations - so you stay informed.

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Topic Monitoring

Track topic shifts in real time

Identify emerging trends and understand shifting customer priorities. Avoid assumptions and make data-driven decisions based on the customer pulse.

Stay ahead of your competition!

Get the full picture of where you stand in the market. Understand what your competitors are doing right, where they're falling short, and how you can outperform them.

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Precise Insights. Zero Clutter.

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