Turn unstructured, siloed customer feedback into precise, actionable insights. Listen at scale, extract intelligence, and make smarter decisions, faster.
Key Driver Analysis
Understand the ‘why’ behind metrics
Unearth the root causes impacting customer satisfaction. Our advanced analytics pinpoint what truly matters in your CX metrics, helping you prioritize efforts and make smarter decisions – fast.
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Topic Extraction
Find what matters, instantly
Skip manual tagging forever. CogniVue automatically sorts your incoming feedback based on industry specific topics or create your own. Focus on insights, not busywork.
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Topic Drill-down
Get to the granular sentiments, easily
Gain a nuanced understanding of customer sentiment, from drilled-down data. CogniVue analyzes customer feedback by topic, revealing exactly how your customers feel about different aspects of your brand.
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Omnichannel Listening
Listen across channels, effortlessly
Break down data silos. CogniVue listens across all your customer touch points and extracts powerful insights from scattered feedback into a consolidated view.
Hidden Topics
Spot underlying trends as they emerge
Always be a step ahead to identify customer needs. CogniVue spots hidden trends and previously missed topics of conversations - so you stay informed.
Topic Monitoring
Track topic shifts in real time
Identify emerging trends and understand shifting customer priorities. Avoid assumptions and make data-driven decisions based on the customer pulse.
Stay ahead of your competition!
Get the full picture of where you stand in the market. Understand what your competitors are doing right, where they're falling short, and how you can outperform them.
