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Ticket Management

Close every customer feedback loop, faster

Transform every piece of feedback into swift, meaningful action with intelligent ticket management. Automate assignments, set SLAs, and ensure the right team handles every case, every time.

Ticket Management

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Workflow Background
Inner Design

Inner Loop

Fix individual issues instantly.

Ensure fast, effective resolutions for every ticket. No delays, no loose ends—just seamless support.

Automate ticket assignment

Route tickets to the right agents based on expertise and availability.

Manage SLAs efficiently

Track response times with customizable service level agreements.

Escalate issues swiftly

Elevate urgent issues automatically when time thresholds are reached.

Collaborate as a team

Share notes, updates, and internal discussions.

Automate follow-ups

Send status updates to customers and notify teams about pending actions.

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Inner Design

Outer Loop

Improve at scale.

Some issues are bigger than a single ticket. Our tools help you identify patterns and fix root causes.

Overview Dashboard

Visualize ticket patterns and identify recurring issues at a glance.

Related Tickets

Connect similar cases to spot and address systemic problems.

Ticket Merging

Combine duplicate tickets to streamline resolution of widespread issues.

Customer insights

Use CSAT & NPS surveys to track experience gaps.

Data-driven fixes

Turn feedback into company-wide improvements.

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Inner Design

Auto Loop

Automate and optimize

Some issues are bigger than a single ticket. Our tools help you identify patterns and fix root causes.

Workflow automation

Create, assign, update, and take actions on tickets automatically.

Custom triggers

Set conditions that initiate specific workflows based on ticket content.

Webhooks

Connect your ticket system with external applications through webhook triggers.

Auto-replies & acknowledgments

Keep customers updated instantly.

Time-based actions

Schedule follow-ups and reminders to prevent tickets from stalling.

Workflow automation
Workflow automation

Set once, automate forever

Set conditions to auto-create tickets, assign teams, and notify stakeholders instantly. Let workflows handle routing and follow-ups from NPS scores to service complaints, so your team focuses on delivering results.

SLA and assignment rules
SLA and assignment rules

Meet every SLA, every time

Define clear SLAs with response and resolution times for every ticket. Track progress, keep teams accountable, auto-follow up, and escalate before deadlines—so critical issues never slip through the cracks.

Frontline by SurveySparrow
Frontline by SurveySparrow

Instant CX anytime, anywhere

Close the loop without being tied to a desk. Frontline teams can act on feedback instantly, and execs get real-time insights - all from their smartphone.

Harris

Customers are 2.4 times more likely to stick with a brand when their problems are solved quickly.

Source: Forrester

Macros
Macros

End busywork with a single click

Turn multi-step tasks into one-click actions. Assign tickets, update status, add notes, and reply fast with macros—built for individuals, teams, or whole departments.

Analytics
Analytics

Data to insights in seconds

Turn ticket data into insights that matter. Track resolution times, spot trends, and monitor team performance—so you can fix bottlenecks and deliver exceptional experiences.

Unify your ecosystem, effortlessly

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