Where Customer Experience takes the spotlight.

June 11, 2024
Marriott Marquis, New York
5:00 PM EDT
15

Days

20

Hours

28

Minutes

05

Seconds

Experience an exclusive, invite-only CX event for top professionals. Join us to discover the latest trends, with insights from industry leaders and exclusive previews of SurveySparrow's upcoming innovations.

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Agenda

5.00 PM
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Registration Opens

Grab your badge, maybe a surprise or two, and a dose of early networking magic!

5.30 PM
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Welcome and Introduction

A brief hello and what's on tonight's CX menu. Spoiler: it's not just the appetizers that are exciting!

Trent Ward

Trent Ward

Director, SurveySparrow

5.40 PM
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Innovation Spotlight - Data-Powered Brand Enhancement

Discover how SurveySparrow's tools transform CX, enabling staff and executives to refine products and strategies with insightful, data-driven decisions. 

Rishul Raj Aggarwal

Rishul Raj Aggarwal

Business Unit Head, SurveySparrow

6.15 PM
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Panel Discussion - CX 2.0: AI-Driven Transformation of Customer Experiences

Explore how artificial intelligence is revolutionizing customer experience at scale, creating more personalized, efficient, and engaging journeys.

Vipin Thomas

Vipin Thomas

VP - Revenue Operations, SurveySparrow

Colin Crowley

Colin Crowley

VP - Customer Support, Maven Clinic

Emily Stubbs

Emily Stubbs

Director of Customer Experience, Aerflo

7.00 PM
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Refresh & Recharge

A swift break to refuel. Network, nibble, or just enjoy a moment's respite before we dive back into the CX deep end!

7.15 PM
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Panel Discussion - Brand Loyalty in the Digital Age & The Power of Social Reputation

Dive into the dynamics of building customer goodwill and loyalty through effective management of digital reputation and social media engagement. 

Alan Berkson

Alan Berkson

Founder, Intelligist Group

Ben Segal

Ben Segal

Chief Experience Officer, CreateCX

8.00 PM
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Closing Remarks

Not just a wrap-up, but a glimpse into the future. Expect a mix of wisdom, wit, and a hint of what's next in our CX journey.

Shihab Muhammed

Shihab Muhammed

Founder & CEO, SurveySparrow

8.15 PM
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Dinner and Networking

Great food meets great minds. Mingle, munch, and maybe meet your next big idea. It's the perfect recipe for new connections and brainstorming!

Why Attend ?

Connect with the crème de la crème of industry leaders, forge partnerships, and
unlock unparalleled opportunities. Excellence has a new address, and it's here.

Get in touch with outstanding business minds. Develop connections that inspire innovation and propel growth.
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FAQs

RefineCX 2024 registration is by invitation only. To express your interest in this event, kindly complete the registration form provided on our website. Upon registration, you will receive a confirmation email from our team. We recommend you to register as soon as possible due to the event's exclusivity.