How Podimo leverages feedback insights to perfect their user experience

Goal

As Podimo’s user base continued to expand, the company recognized the importance of deeply understanding its diverse customer demographics, behaviors, and preferences. This approach wasn’t just about getting closer to their users. It was about knowing more about customer preferences, likes, and dislikes. The goal was to gather comprehensive feedback from users, going beyond just surface-level data.

Challenges

While Podimo had access to a wealth of behavioral data, there was still a missing piece. They needed to understand the “why” behind user actions. They needed clear insights into who their users were and what motivated their choices. Most of the platforms they had tried before lacked the depth and flexibility required for such granular insights.

Additionally, Podimo was looking to expand its customer research methods beyond just one-off projects, and instead implement a more continuous feedback. To achieve this Podimo needed a single, robust solution that could provide custom insights across various user segments without the complexity of integrating different tools.

Solution

After evaluating several experience management platforms, Podimo decided to choose SurveySparrow. The flexibility of creating different market research surveys all in one place allowed them to capture customer feedback from a wider audience.

Through advanced features like custom variables, Podimo could compare and contrast user groups with precision. This was crucial to know exactly how different types of users—whether based on age, gender, or content preference—interacted with their platform.

In addition, the custom reporting feature gave Podimo the power to go beyond basic feedback. With the ability to generate detailed, segmented reports, they could analyze results down to the question level, uncovering in-depth insights into their audience. Whether it was an extensive 50-question survey or a concise user satisfaction poll, Podimo found the platform’s intuitive interface easy to navigate.

Result

Increased depth of user insights

Enhanced product development process

Significant time and resource savings

Podimo’s implementation of SurveySparrow led to a major transformation in how they collected and analyzed feedback. The ability to target specific user segments with tailored surveys meant they could gather deeper insights than ever before. On average, Podimo received between 2,300 and 3,000 responses for their larger market surveys, while more specific, project-based surveys brought in 1,500 responses.

The streamlined feedback collection process allowed them to make faster, data-driven decisions, boosting both the quality of their insights and productivity. The time saved by having all survey data in one place, as well as the ease of generating actionable reports, gave Podimo a clear ROI in both time and cost savings. No longer reliant on third-party agencies for surveys, they could now generate their own insights in-house with greater control over the data.