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Nix Closed Feedback Loops And Boosted Response Rate With SurveySparrow.
Automated Emails & Surveys
Gained Rich Insights
Tracked Detractors
About N-iX
N-iX is an Eastern European software development service company that helps businesses across the globe expand their engineering capabilities and develop successful software products. Founded in 1994, N-iX has come a long way and has increased their presence in six countries spanning Europe and the US. Their clients include Lebara, Currencycloud, Gogo, OpenText, Novell, and other global industry leaders. With more than 1,000 employees, N-iX offers expert solutions in cloud computing, data analytics, machine learning, business intelligence, embedded software, and IoT, covering a wide variety of sectors including healthcare, finance, manufacturing, energy, and telecom.
Lviv, Ukraine
B2C
Industry
Information Technology & Services
Use Case
CX
SurveySparrow has been instrumental in helping us maintain strong customer relationships. With round-the-clock support and powerful tools to personalize surveys and close feedback loops quickly, it’s made managing our NPS program seamless. We love how easy it is to track responses and get the help we need whenever we need it
Viktoriia Bezukhanych
Project Manager at N-iX
Challenge
N-iX used a free-to-use basic surveying tool to roll out surveys. Like all other free things available out there, this too came with its own set of limitations. Since N-iX held customer relationships and quality in high regards, they were in search of a convenient software that suited their needs. An easy-to-use software that helped them roll out NPS surveys once a quarter and gain customer insights with ease. After a lot of introspection and research, N-iX decided to try out SurveySparrow. It didn’t take them much time to observe that SurveySparrow ticked all their needs and passed all their tests.
Solution
In the process of gaining a more in-depth insight into their customers, N-iX used SurveySparrow to conduct NPS surveys. Compared to the software that they had used before, SurveySparrow offered them a unique and reliable way to communicate with their customers- by personalizing and automating emails and surveys. White-labeling and the responsiveness of the platform helped them achieve excellent insights. N-iX was also able to gain easy access to the data extracted using the software. The platform helped them track their detractors, analyze what went wrong by exporting the extracted data to PowerBI, then take appropriate actions, and pass it on to different teams and relevant stakeholders.
How we hit the mark
Audience Management
In-build Emails
Round the clock support
Results
When it comes to maintaining customer relationships, SurveySparrow does what it does best and that's exactly what N-iX loves- round the clock customer support. The platform has helped them schedule and personalize the surveys and has empowered them to close the feedback loops quicker than ever. In addition to helping them track their respondents with ease, SurveySparrow continually offered all the help and services needed to run their NPS program.
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