Empowering IEEE: Streamlining feedback collection for enhanced participant satisfaction

Headquarters

New Jersey, USA

Type

B2C

Use Case

Customer experience

Industry

Technology and Engineering

Empowering IEEE: Streamlining feedback collection for enhanced participant satisfaction

About IEEE

The Institute of Electrical and Electronics Engineers (IEEE) is a leading professional association founded in 1963, dedicated to advancing technology for the benefit of humanity. With over 400,000 members across 160 countries, IEEE shapes the future of technology worldwide.

How we hit the mark

User-friendly interface
Custom access control
Centralized dashboard
Intuitive data visualization

"The surveys are intuitive, and the user interface makes survey creation a breeze. SurveySparrow's responsive customer service promptly resolves our queries, ensuring a seamless experience."

Aubrey Walter

Information Management Project Manager, IEEE

Goal

IEEE hosts numerous technical events where member participation is crucial. However, collecting feedback efficiently posed a challenge. Managing event-specific folders and ensuring access control was difficult, hindering seamless data collection. IEEE also sought engaging surveys to boost participation.

Challenges

IEEE tried out several other tools in the market and though functional, they had a few limitations. Managing individual folders for specific events and granting access control to specific participant groups was a hassle. Additionally, IEEE desired to roll out eye-catching surveys to encourage wider participation and seamless data collection.

Solution

In their quest for a solution, IEEE discovered SurveySparrow. With its user-friendly interface, IEEE quickly crafted tailored surveys for their events. The platform’s capability to set up dedicated folders for each event or participant group simplified the access control. Moreover, the affordability of SurveySparrow, combined with its robust features, made it the perfect choice to enhance their operations.

Result

Streamlined feedback collection

Increased participation engagement

Informed, data-driven decision.

Since partnering with SurveySparrow, IEEE has witnessed a remarkable transformation. Participant feedback soared, thanks to SurveySparrow’s intuitive surveys. The insights gleaned empowered IEEE to refine event offerings continually, enhancing participant satisfaction and overall experience.