SparrowDesk

SparrowDesk is an AI-first customer support platform built to help teams manage conversations at scale. It unifies email and live chat into an omnichannel inbox, giving agents full visibility and control over every customer interaction.

AI Agents handle routine requests automatically, while AI Copilot assists agents with summaries and response suggestions. With built-in SLAs, macros, and analytics, SparrowDesk helps teams deliver fast, consistent, and reliable support without added complexity.

SurveySparrow + SparrowDesk: Key integration features

• Automatically trigger CSAT surveys when tickets are resolved
• Define additional trigger conditions using conversation or contact properties
• Select the survey and delivery channel from your SurveySparrow account
• Pass ticket and customer details into surveys using variable mapping

SparrowDesk: Key features

• Unified inbox for email and live chat
• AI Agents for automated ticket resolution
• AI Copilot for summaries and reply suggestions
• SLAs and macros to manage response targets and standardize replies
• Built-in knowledge base to create, organize, and surface help content
• Analytics to track support performance and trends