Launched in 2002, LiveChat is a SaaS platform that works online. In addition to providing help desk software & online chat, LiveChat also shows web analytics capabilities and brings all sales & customer activities under one platform.
LiveChat survey integration helps you to gain rich insights, and provide the best-in-class customer support. Trigger a CSAT survey when a chat is closed, gather contact information from Lead Generation surveys, and trigger a survey when a ticket is created.
Trigger a CSAT survey when a chat is closed in LiveChat. Gain insights about your customers' experience, rectify incoming issues, and reduce customer churn, with LiveChat survey integration.
Trigger a survey once a new ticket is created in LiveChat. Gather details about customer issues, and eliminate problems at the earliest with LiveChat survey integration.
Trigger a Lead Generation survey once a new visitor arrives on your website. Collect contact information easily, with LiveChat survey integration.
Zapier is an online automation tool that connects your apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.
Trigger - Chat Closed in LiveChat
Step 1: Choose App and Event - LiveChat and Chat Closed
Step 2: Choose Account - Sign in to your LiveChat account
Step 3: Find Data - Choose Sample data to Send
Step 4: Test the connection
Action - Share Survey
Step 1: Choose App and Event - SurveySparrow and Choose Survey to Send
Step 2: Choose Account - Sign in to your SurveySparrow account
Step 3: Customize Share Survey:
Step 4: Select a survey from the list
Step 5: Choose a share option(email share)
Step 6: Choose a recipient email ID
Step 7: Test the connection