Apps LiveChat

LiveChat

Launched in 2002, LiveChat is a SaaS platform that works online. In addition to providing help desk software & online chat, LiveChat also shows web analytics capabilities and brings all sales & customer activities under one platform.

LiveChat Survey Integration: Use Cases

LiveChat survey integration helps you to gain rich insights, and provide the best-in-class customer support. Trigger a CSAT survey when a chat is closed, gather contact information from Lead Generation surveys, and trigger a survey when a ticket is created.

Trigger a CSAT survey when a chat is closed

Trigger a CSAT survey when a chat is closed in LiveChat. Gain insights about your customers' experience, rectify incoming issues, and reduce customer churn, with LiveChat survey integration.

Trigger a survey when a new ticket is created

Trigger a survey once a new ticket is created in LiveChat. Gather details about customer issues, and eliminate problems at the earliest with LiveChat survey integration.

Trigger a Lead Generation survey when a new visitor arrives

Trigger a Lead Generation survey once a new visitor arrives on your website. Collect contact information easily, with LiveChat survey integration.

How to set up your LiveChat Survey Integration

Zapier

Zapier is an online automation tool that connects your apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.

Trigger - Chat Closed in LiveChat

Step 1: Choose App and Event - LiveChat and Chat Closed

Step 2: Choose Account - Sign in to your LiveChat account

Step 3: Find Data - Choose Sample data to Send

Step 4: Test the connection

Action - Share Survey

Step 1: Choose App and Event - SurveySparrow and Choose Survey to Send

Step 2: Choose Account - Sign in to your SurveySparrow account

Step 3: Customize Share Survey:

Step 4: Select a survey from the list

Step 5: Choose a share option(email share)

Step 6: Choose a recipient email ID

Step 7: Test the connection