Apps Intercom

Intercom

Intercom is an online messaging platform that enables targeted communication with prospects and customers on your website, inside your web and mobile apps, and by email.

Intercom Survey Integration: Use Cases

Intercom integration with SurveySparrow allows you to automate your tasks and workflows, from sending personalized surveys to customers after resolving a query to adding new users in a blink. Get more action efficient with Intercom survey integration!

Trigger NPS survey when a Conversation is closed

Trigger transactional NPS surveys to customers once a conversation is closed to gather instant feedback on their experience. Identify areas for improvement and provide flawless customer service with Intercom Survey integration.

Trigger survey when a support chat is terminated

Trigger an online survey once a customer issue is resolved and the chat is closed. Intercom survey integration helps you to use this feedback to improve overall customer experience and support.

Improve customer experience

Send out periodic customer satisfaction & NPS surveys to your users and gain valuable feedback. Intercom survey integration helps you to collect & use this feedback to polish-up the customer experience. Additionally, you can also identify the areas that need improvement in your business and take necessary measures using the Intercom survey merge.

Add new users to Intercom

Add new contacts to your Intercom account automatically on receiving new survey submissions, with the Intercom survey integration. Track all your contacts in one platform, and save yourself the time and effort of manually adding each new contact.

Collect user responses and create tags

Create tags and events in Intercom for sorting your users efficiently. With Intercom survey integration, create tags on Intercom based on the survey responses received. Thus, easily segment your audience and improve the customer experience & support you provide.

How to set up your Intercom Survey Integration

Webhooks

A webhook in web development is a method of augmenting or altering the behavior of a web page, or web application, with custom callbacks.

Step 1: Sign in to a Developer Account and select New app. Choose an App name, Workspace and select Internal Integration if your app is used internally.

Step 2: Configure the access token and OAuth, and select a permission level.

Step 3: Choose a canvas kit and configure app capabilities(In this case, Place on Messenger Home screen). Enter the Webhook URL and Save.

Step 4: Save and test the App.

Zapier

Zapier is an online automation tool that connects your apps and services. You can connect two or more apps to automate repetitive tasks without coding or relying on developers to build the integration.

Trigger - When Conversation is closed

Step 1: Choose App and Event - Intercom and New Closed Conversation

Step 2: Choose Account - Sign in to your Intercom account

Step 3: Customize Deal

Step 4: Find Data - Choose sample data to send

Step 5: Test the connection

Action - Share Survey

Step 1: Choose App and Event - SurveySparrow and select a survey to send

Step 2: Choose Account - Sign in to your SurveySparrow Account

Step 3: Customize Share Survey

Step 4: Select a survey from the list

Step 5: Select a share option (In this case, Email Share)

Step 6: Select a recipient email ID

Step 7: Pass a custom variable(Example: contactid)(Optional)

Step 8: Test the connection