Freshdesk

Freshdesk integration with SurveySparrow lets you trigger surveys when a ticket/contact is created or updated on your Freshdesk account.

E.g. You can trigger a Net Promoter Score survey to your audience after a ticket status is closed to understand how well you’ve handled their tickets, collect feedback in areas where you can improve, and create win-win moments for both sides.

Freshdesk SurveySparrow Integration: Use Cases

Trigger a survey when a ticket is created or updated

Collect customer feedback right when the ticket status is created or updated. Tapping feedback from your customers at the right time helps you go deeper into the feedback loop, and close it, effortlessly.

Trigger a Net Promoter Score or Customer Satisfaction (CSAT) survey through Email/SMS share whenever an update happens in the ticket fields. Power up your customer feedback programs, better!

Trigger a survey when a contact is created or updated

Collect customer feedback when a new contact is created or when an existing contact is updated on your Freshdesk account.

You can trigger an NPS survey, a Customer Onboarding survey, after a contact has been successfully onboarded into Freshdesk, asking for their onboarding experience on a scale of 10. Another notable scenario is to trigger a survey whenever an update happens with an existing contact. E.g. Triggering a survey when the customer changes their phone number, address, Twitter ID, etc., is a good practice.